Field Applications Manager – HLA, Transplant Diagnostics

This is a fully remote position, open to applicants in Germany.

📋 Description

• Lead and nurture a team of four field-based Field Application Scientists.

• Offer hands-on customer support throughout the DACH / German-speaking region.

• Mentor and develop the FAS team through one-on-one meetings, performance evaluations, feedback sessions, and career growth opportunities.

• Strategically plan and balance team coverage for customer training, demonstrations, installations, troubleshooting, workshops, and various field activities.

• Ensure FAS support aligns with strategic accounts, key opportunities, channel partners, and regional priorities.

• Collaborate with Technical Application Specialists, Product Support Specialists, Field Service Engineers, R&D, and other teams to address critical or complex customer issues.

• Uphold consistent FAS processes, including pre-visit preparations, post-visit follow-ups, Trip Reports, Customer Inquiry documentation, and issue escalation.

• Oversee team onboarding, training, and competency development for both legacy products and new product introductions.

• Monitor workload, field coverage, responsiveness, and customer outcomes to enhance team effectiveness.

• Conduct product demonstrations, provide customer and channel-partner training, installation support, and troubleshoot product issues.

• Develop experimental troubleshooting plans and collaborate on Customer Inquiries.

• Facilitate technical workshops and training programs, and contribute to webinars, video tutorials, and customer training resources.

• Coordinate customer visits with Sales Consultants, channel partners, and Regional Commercial Managers.

• Relay customer feedback, unmet needs, and product observations to internal teams.

• Maintain records of field activities and Customer Inquiries, and communicate visit outcomes and follow-up actions.

• Represent TDX at transplantation / HLA conferences, trade shows, and customer events, including delivering technical or promotional presentations.

• Provide field input for NPI projects, product documentation, instructions for use, and other customer-facing materials.

• Adhere to applicable quality, regulatory, safety, travel, and business policies.

⛳️ Requirements

• A bachelor’s degree or higher from an accredited institution in biological or chemical sciences.

• At least seven years of experience in an HLA laboratory, as a Field Application Scientist, or in a related HLA / transplantation environment.

• Proven experience in people leadership, coaching, and performance management.

• Experience leading a geographically dispersed field-based scientific or technical team is highly preferred.

• Direct experience and practical knowledge of TDX Antibody Detection and/or Molecular Typing products is essential.

• Understanding of transplantation / HLA laboratory workflows, technical applications, and customer requirements.

• Practical experience in field-based customer training, product demonstrations, installation support, and structured troubleshooting.

• Capability to create and facilitate technical programs for both small and large audiences, simplifying complex scientific topics for various levels of understanding.

• Proficient in scheduling and completing customer or channel-partner visits on short notice while prioritizing competing customer needs.

• Strong independent judgment in customer support, team prioritization, escalation, and resource allocation.

• Ability to collaborate across Commercial, Product Support, Field Service, Marketing, R&D, Product Management, and other functions.

• Effective written and verbal communication skills with employees, management, customers, channel partners, and third parties.

• Fluent in both written and spoken German and English; proficiency in additional European languages is advantageous.

• Proficient with Microsoft Office, particularly Word, Excel, and PowerPoint.

• Willingness to travel extensively and work effectively in a highly field-based role while supporting a dispersed team.

• Comfortable and effective in a home-based office and customer laboratory environments.

• Frequent domestic and international travel, approximately 70% or more, throughout the DACH region and broader EMEA territory.

• Flexibility to work hours to meet urgent customer needs and support a geographically dispersed team.

• Occasionally able to lift office and/or laboratory equipment weighing up to approximately 23 kg (50 lbs.), subject to local regulations.

🏝️ Benefits

• Annual incentive plan bonus.

• Healthcare benefits.

• Employee benefits.

• Opportunities for career and development.

• Be part of an innovative, forward-thinking organization.

• A company culture centered on integrity, intensity, involvement, and innovation.