Field Applications Manager – HLA, Transplant Diagnostics

This is a fully remote position, open to applicants in Germany, +2 more countries.

📋 Description

• Lead and nurture a team of four field-based Field Application Scientists.

• Deliver hands-on customer support while ensuring robust field coverage, technical excellence, and a seamless customer experience.

• Mentor and develop the FAS team through individual meetings, performance evaluations, constructive feedback, and career advancement opportunities.

• Strategically plan and balance team coverage for customer training, demonstrations, installations, troubleshooting, workshops, and other field-related activities.

• Align FAS support with strategic accounts, key opportunities, channel partners, and regional priorities.

• Coordinate responses to critical or complex customer issues in collaboration with technical, product support, field service, R&D, and other teams.

• Ensure consistency in FAS processes, including pre-visit preparations, post-visit follow-ups, Trip Reports, Customer Inquiry documentation, and escalation of unresolved issues.

• Oversee team onboarding, training, and competency development for both legacy products and new product introductions.

• Monitor workload, field coverage, responsiveness, and customer outcomes to enhance team effectiveness.

• Conduct product demonstrations, training for customers and channel partners, installation support, and product troubleshooting, particularly in the DACH/German-speaking region.

• Develop experimental troubleshooting plans and collaborate on Customer Inquiries.

• Facilitate technical workshops and training programs, and contribute to webinars, video tutorials, and other customer training materials.

• Organize customer visits in coordination with Sales Consultants, channel partners, and Regional Commercial Managers.

• Relay customer feedback, unmet needs, and product observations to internal teams.

• Maintain records of field activity and Customer Inquiries, communicating visit outcomes and follow-up actions.

• Represent TDX at HLA conferences, trade shows, and customer events, delivering technical or promotional presentations.

• Provide field input to NPI projects, product documentation, instructions for use, and other customer-facing materials.

• Adhere to applicable quality, regulatory, safety, travel, and business policies.

• Travel approximately 70% or more across the DACH region and broader EMEA territory.

⛳️ Requirements

• A bachelor's degree or higher from an accredited institution in biological or chemical sciences.

• At least seven years of experience in an HLA laboratory, Field Application Scientist role, or a related HLA/transplantation environment.

• Proven leadership skills, including coaching and performance management experience.

• Direct experience and hands-on knowledge of TDX Antibody Detection and/or Molecular Typing products are essential.

• Familiarity with transplantation/HLA laboratory workflows, technical applications, and customer needs.

• Practical experience in field-based customer training, product demonstrations, installation support, and structured troubleshooting.

• Ability to develop and facilitate technical programs for both small and large audiences, adapting complex scientific topics for varying levels of understanding.

• Capacity to schedule and conduct customer or channel-partner visits on short notice while managing competing customer demands.

• Sound independent judgment in customer support, team prioritization, escalation, and resource allocation.

• Ability to collaborate effectively across Commercial, Product Support, Field Service, Marketing, R&D, Product Management, and other functions.

• Strong written and verbal communication skills when interacting with employees, management, customers, channel partners, and third parties.

• Fluent in written and spoken German and English; additional European languages are a plus.

• Proficient in Microsoft Office, particularly Word, Excel, and PowerPoint.

• Willingness to travel extensively and work efficiently in a highly field-based role while supporting a dispersed team.

• Comfortable and effective working from a home-based office and in customer laboratory environments.

• Occasional lifting of office and/or laboratory equipment up to approximately 23 kg (50 lbs.) may be required, subject to local regulations.

🏝️ Benefits

• Competitive remuneration

• Annual incentive plan bonus

• Healthcare

• Range of employee benefits

• Outstanding career and development prospects

• Exciting company culture centered on integrity, intensity, involvement, and innovation