Field Application Specialist, dPCR

This is a fully remote position, open to applicants in Arizona, +5 more states.

📋 Description

• Provide support for QIAGEN Digital PCR instruments and associated chemistries.

• Carry out installations of instruments.

• Deliver training sessions for customers.

• Diagnose and resolve issues with instruments and applications.

• Execute product demonstrations.

• Offer technical support before and after sales within the designated territory.

• Comprehend customer workflows and suggest suitable QIAGEN solutions.

• Establish customer relationships and participate in scientific discussions.

• Collaborate with sales, service, and other internal teams.

• Travel within the assigned territory.

⛳️ Requirements

• Bachelor's degree in biological sciences or a related field; an advanced degree is preferred.

• 3–5 years of relevant experience in laboratory work, technical sales, or field-based customer support.

• Over 2 years of hands-on experience with digital PCR.

• Familiarity with qPCR assay design; experience in dPCR assay design is preferred.

• Strong knowledge in molecular biology, including PCR/qPCR/dPCR, DNA/RNA purification, and genomics workflows.

• Excellent communication, technical training, and customer-facing abilities.

• Prior experience in customer-facing roles, with a capacity to foster relationships and engage in scientific discussions, is highly advantageous.

• Experience with CRM/Salesforce is preferred.

• Ability to cultivate strong customer relationships and engage in scientific dialogues.

• Proficient in understanding customer workflows and recommending appropriate QIAGEN solutions.

• Strong troubleshooting and problem-solving capabilities for both onsite and remote support.

• Organized, self-motivated, and capable of effective collaboration with sales, service, and other internal teams.

• Willingness to travel approximately 70–80% of the time, typically 3–4 days per week.

• Ideally located in Southern California.

🏝️ Benefits

• Bonus/Commission

• Local benefits

• Referral Program

• Volunteer Day

• Internal Academy (QIALearn)

• Employee Assistance Program

• Hybrid work (conditional to your role)

• Generous benefits

• Total compensation package including a bonus plan