Field Application Engineer – Mobile

This is a fully remote position, open to applicants in China.

📋 Description

• Assist customers and partners throughout the stages of product evaluation, integration, development, testing, and production.

• Offer technical support for mobile SDK/application integration, Bluetooth connectivity, audio functionalities, and the behavior of connected devices.

• Replicate, troubleshoot, document, and escalate customer concerns across mobile, firmware, hardware, and connectivity tiers.

• Collaborate closely with sales teams to aid in customer discussions, design-in initiatives, and explore new business prospects.

• Oversee customer samples, gather technical feedback, and communicate insights with internal product and engineering teams.

• Review and assist with customer-facing technical documentation, integration manuals, specifications, schematics, and PCB layouts as necessary.

• Travel for on-site customer support when necessary.

⛳️ Requirements

• Proven experience in Field Application Engineering, Technical Support, Customer Engineering, Solutions Engineering, Mobile Integration Engineering, or a related customer-facing technical position.

• Extensive experience with mobile application or SDK integration.

• Strong troubleshooting abilities, including issue replication, root-cause analysis, debugging, documentation, and escalation.

• Excellent communication skills with both technical and non-technical stakeholders, capable of explaining complex subjects in a practical and customer-friendly manner.

• Self-motivated, proactive, and adept at managing urgent customer issues and multiple priorities independently.

• Proficiency in both spoken and written Chinese and English.

• Knowledge of Bluetooth, BLE, audio products, hearables, wearables, or connected consumer devices.

• Familiarity with embedded systems or firmware integration.

• Experience with Jieli / JLI, Qualcomm, Bluetrum, or similar chipset platforms.

• Proficient with hardware debugging tools, protocol analyzers, or simulation tools.

• Background in consumer electronics, audio devices, semiconductor platforms, or hardware supply chains based in Shenzhen.

🏝️ Benefits

• Home-office and flexible working hours.

• A flexible Learning & Development program, allowing you to choose your areas for improvement.

• Opportunity to contribute to Bragi's upcoming development process as part of an R&D team in Shenzhen, China, collaborating primarily with colleagues in Europe.

• Engage in exciting and challenging projects that will transform the way audio is consumed forever.

• Collaborate closely with globally recognized audio brands.

• Opportunity to provide a delightful experience to over 50 million users in the next 12 months.