FHA Claims Processor

This is a fully remote position, open to applicants in New York.

📋 Description

• Review and process CWCOT claims in accordance with company procedures and relevant guidelines.

• Assess claim files, supporting documents, payment histories, and associated data to evaluate accuracy and eligibility.

• Input and maintain precise claim information within company systems and databases.

• Detect and rectify missing, inconsistent, or erroneous information.

• Review calculations and documentation for mistakes, overpayments, underpayments, and various financial discrepancies.

• Analyze claims to identify and document potential recovery opportunities.

• Achieve daily and weekly productivity, quality, and turnaround time objectives.

• Process a considerable volume of claims while ensuring accuracy.

• Adhere to workflows, procedures, and quality control standards.

• Communicate claim issues and exceptional circumstances to the Team Lead or management.

• Investigate claim-related inquiries and resolve issues utilizing available resources.

• Maintain organized and comprehensive claim documentation.

• Respond to feedback and quality control assessments.

• Stay updated on FHA requirements, claim processing protocols, and company policies.

• Safeguard confidential customer and company information.

• Execute other assigned responsibilities.

⛳️ Requirements

• Experience in default mortgage claim processing — REQUIRED.

• Familiarity with FHA, CWCOT, and Black Knight — REQUIRED.

• Capability to review claim documentation and guidelines.

• Skill in identifying discrepancies, errors, and potential recovery opportunities.

• Strong attention to detail and accuracy.

• Analytical thinking and pattern recognition abilities.

• Organizational skills and the ability to manage multiple claims and competing priorities.

• Proficient problem-solving skills.

• Ability to meet productivity, quality, and turnaround time expectations.

• Clear communication of questions, issues, and claim findings.

• Willingness to learn new processes and adapt to changes in VA requirements and company procedures.

• Ability to collaborate effectively with processors, Team Leads, Quality Control, and management.

• Capacity to protect confidential customer and company information.

🏝️ Benefits

• Medical, dental & vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions.

• Voluntary Life & AD&D insurance for employees and their dependents.

• Short- and long-term disability insurance.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave).