Family Law Intake Coordinator

This is a fully remote position, open to applicants in Brazil, +1 more country.

📋 Description

• Act as the initial point of contact for potential clients seeking family law assistance.

• Respond to incoming calls and collect vital information.

• Evaluate and screen prospective clients based on set guidelines and protocols.

• Pose intake questions to comprehend the needs and situations of callers.

• Recognize any missing or incomplete intake details and acquire the necessary information.

• Accurately input caller and prospective client data into Lawmatics.

• Keep thorough, organized, and up-to-date intake records.

• Utilize RingCentral to handle incoming and outgoing phone communications.

• Provide callers with clear guidance on the subsequent steps in the consultation process.

• Arrange consultations according to attorney availability and established protocols.

• Follow up on inquiries from prospective clients as needed.

• Safeguard confidential information regarding clients and potential clients.

• Collaborate with paralegals, legal assistants, attorneys, and members of the administrative team.

• Assist with additional intake and client service responsibilities as assigned and appropriately trained.

• Professionally, warmly, and promptly respond to approximately 30 to 40 incoming calls each day.

⛳️ Requirements

• Full-time remote position.

• Working hours: Monday to Friday, 8:30 a.m. to 5:30 p.m. EST.

• Location and time zone supported: Maryland, Eastern Standard Time.

• Proficient in spoken and written English.

• Prior experience in intake, customer service, reception, lead qualification, or client-facing roles is required.

• Familiarity with customer relationship management platforms is preferred.

• Experience in a law firm or family law setting is advantageous but not mandatory.

• Capable of accurately collecting and documenting sensitive information.

• Ability to maintain confidentiality and demonstrate sound judgment.

• Reliable availability during the designated working hours.

• Strong internet connection and a professional remote workspace are necessary.

• Experience with Lawmatics.

• Familiarity with RingCentral.

• Handle approximately 30 to 40 incoming calls daily.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and training.

• Flexible working environment.