Family Building Consultant, Inside Sales – Donor Egg

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide education to families regarding options for frozen donor egg plans, empowering them to make informed choices.

• Exhibit expertise in the DEB USA frozen donor egg plan selection process and tailor recommendations to meet client needs.

• Collaborate with patients from the initial stage through contract signing, financing, and the addition of new family members.

• Offer client support via inbound and outbound calls, emails, and chat, while ensuring privacy is upheld.

• Enroll clients in the CRM system and perform follow-up calls to facilitate matching.

• Convert leads, qualify incoming inquiries, and follow up with targeted customers, including those within the subscription base.

• Achieve and surpass sales targets based on assigned quotas and variable compensation structures.

• Engage customers through an effective sales approach to boost sales volumes.

• Identify, cultivate, and secure direct sales opportunities.

• Utilize up-selling, cross-selling, and add-on sales strategies.

• Adhere to CooperSurgical policies, guiding principles, and the code of conduct.

• Leverage industry knowledge and product portfolio to meet customer requirements.

• Build and maintain relationships with both internal and external stakeholders.

• Stay technically proficient and knowledgeable about training, products, and promotions; proficiently use CRM and Microsoft Office tools.

• Address emotional or complex customer situations swiftly and professionally.

• Evaluate and resolve customer issues, identify requirements and expectations, and propose relevant products and solutions.

⛳️ Requirements

• Exceptional selling, influencing, and closing abilities.

• Self-driven and disciplined with a positive mindset and the capacity to work independently.

• Experience in healthcare, particularly in Fertility, is preferred.

• Bilingual skills, especially in French, are strongly preferred.

• Outstanding organizational, verbal, and written communication skills.

• Strong commitment to delivering superior customer experiences.

• Ability to work both independently and as part of a team, demonstrating high initiative and dedication.

• Agile and capable of quickly adapting to a fast-paced and changing environment.

• Ability to identify key activities and tasks, adjusting priorities to achieve goals and objectives.

• Bilingual in Spanish is mandatory.

• 1-3 years of experience in inside sales.

• A bachelor’s degree in Business Administration, Management, Marketing, or a related field, or equivalent experience is required.

• Proficient in CRM and Microsoft Office applications.

🏝️ Benefits

• Medical coverage.

• 401(k) plan.

• Parental leave.

• Fertility benefits.

• Paid time off for vacation, personal, sick days, and holidays.

• A variety of additional perks and benefits.

• Performance-based variable compensation package.