Facilities Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Address inbound support requests via Zendesk, email, and telephone.

• Offer foundational training and support to clients and providers on ServiceChannel applications.

• Detect system issues and escalate them to the Development Team.

• Ensure timely and professional closure of communication regarding inquiries and issues.

• Collaborate with client Facility Managers to coordinate service efforts.

• Oversee compliance with scheduled maintenance services.

• Analyze work order requests for potential cost-saving measures related to assets and equipment.

• Assist with customer-facing special projects.

• Monitor and assess facility emergency work orders.

• Supervise internal reporting tools to ensure adherence to processes.

• Deliver quarterly business review presentations to customers.

• Conduct weekly or biweekly operational meetings with clients.

• Collaborate with cross-functional teams on both internal and external initiatives.

• Facilitate communication and knowledge transfer to maintain a seamless workflow.

⛳️ Requirements

• 1–2 years of experience in a facilities support capacity.

• Proven experience in providing support and guidance on essential computer applications and product-specific technical inquiries.

• Background in the Facilities Management industry is required.

• Proficiency in verbal and written English.

• Advanced skills in Microsoft Excel and PowerPoint.

• Strong attention to detail with the ability to document information accurately.

• Capability to incorporate feedback and update processes accordingly.

• Demonstrated collaboration and teamwork abilities.

• Capacity to work independently from home with a strong record of attendance and punctuality.

• Excellent time management, organizational, and problem-solving skills.

• Comfortable appearing on camera for remote meetings.

• High School Diploma or GED required.

• Familiarity with Salesforce and Gainsight is preferred.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Life insurance.

• 401(k) with company match.

• Flexible time-off policy.

• Paid parental leave.

• Long-term disability insurance.

• Health Savings Account (HSA).

• Remote work opportunities.

• Emphasis on work/life balance.