Facilities Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Address incoming support requests via Zendesk, email, and phone.

• Offer foundational training and assistance to clients and providers on ServiceChannel applications.

• Detect system issues and escalate them to the Development Team.

• Ensure timely and professional closure of communication loops regarding inquiries and issues.

• Collaborate with clients’ Facility Managers to coordinate services.

• Oversee compliance with scheduled maintenance services.

• Analyze work order requests to identify cost-saving opportunities related to assets and equipment.

• Support special customer-facing projects.

• Supervise and assess facility emergency work orders.

• Track internal reporting tools to guarantee adherence to processes.

• Conduct quarterly business review presentations for customers.

• Organize weekly or biweekly operations meetings with clients.

• Collaborate with cross-functional teams on both internal and external projects.

• Share knowledge and communicate effectively to maintain smooth workflows.

⛳️ Requirements

• 1-2 years of experience in a facilities support role.

• Proven experience in providing support and guidance on essential computer applications and product-specific technical inquiries.

• Required experience in the Facilities Management industry.

• Proficient in verbal and written English.

• High level of proficiency in Microsoft Excel and PowerPoint.

• Exceptional attention to detail.

• Capability to work independently from home with dependable attendance and punctuality.

• Strong time management, organizational, and problem-solving abilities.

• Availability to work from 8 a.m. to 5 p.m. in the respective time zone.

• Comfortable being on camera for remote meetings.

• Possession of a High School Diploma or GED.

• Experience with Salesforce and Gainsight is preferred.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance.

• Life insurance coverage.

• 401(k) plan with matching contributions.

• Flexible time-off policy.

• Paid parental leave.

• Healthy work/life balance.

• Health Savings Account (HSA).

• Long-term disability (LTD) insurance.

• Equal opportunity employer.

• Reasonable accommodations available for applicants with disabilities.