Experto en servicio al cliente, Francés e Inglés

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Provide telephone customer service to platform users

• Assist with inquiries and issues related to technical support, warranties, shipping, and software updates

• Support clients with their technological solutions

• Maintain a thorough understanding of services and products

• Stay updated on new features and enhancements

• Effectively manage interactions with customers

⛳️ Requirements

• Secondary Education

• French - Advanced

• English - Basic

• Spanish - Advanced

• Excellent active listening and empathy skills

• Ability to effectively manage customer interactions

• Technical skills

• Passion for the video game industry

• Positive attitude, proactivity, and responsibility

• Availability to work 42 hours per week

• Availability for training schedules from 6:00 AM to 1:00 PM, Monday to Friday

• Availability for operations within the time frame of 9:00 AM to 6:00 PM

🏝️ Benefits

• Performance bonuses

• Employee fund

• Volunteer program

• Career plan

• Work from home

• Indefinite term contract

• 2 days off