Expert Business Analyst, Salesforce

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Oversee analysis for intricate, multi-system projects such as quote-to-cash, professional services delivery, and customer lifecycle, from defining problems to go-live.

• Clarify ambiguous business challenges, assess solution alternatives and trade-offs, and provide recommendations to business and technology leaders.

• Manage the comprehensive view of cross-system processes and data flows, encompassing system dependencies, data ownership, and integration implications across Salesforce, Zuora, Kantata, Gainsight, and Boomi.

• Establish and uphold the business analysis practice, which includes requirements standards, templates, definitions of readiness, and documentation conventions in Jira and Confluence.

• Guide and mentor Business Analysts; evaluate their work, enhance the quality of user stories and acceptance criteria, and support their professional growth.

• Collaborate with Product Managers, architects, and engineering leaders to define roadmaps, decompose initiatives into epics and stories, and prioritize delivery.

• Facilitate discussions with senior stakeholders across Sales, Finance, Professional Services, Customer Success, and Marketing, including addressing conflicting requirements from different teams.

• Ensure the intake, prioritization, and backlog readiness processes are effectively managed across the portfolio.

• Incorporate data, business impact, and risk into prioritization decisions, while challenging incomplete, conflicting, or low-value requests.

• Identify recurring process deficiencies and system challenges across the portfolio, and recommend improvements that minimize manual efforts and technical debt.

• Lead the analysis for User Acceptance Testing (UAT), release readiness, and change management for significant releases.

⛳️ Requirements

• Bachelor’s degree in Business, Information Systems, or a related field, or equivalent experience.

• Over 8 years of experience in business analysis with enterprise business applications.

• At least 5 years of practical business analysis experience with Salesforce, including Sales Cloud, Service Cloud, or CPQ.

• Proven track record of leading analysis for large-scale, cross-functional, multi-system initiatives.

• Experience in defining or enhancing business analysis standards and practices within a team.

• Experience in mentoring or coaching other Business Analysts.

• Strong grasp of integration concepts, data mapping, and system dependencies.

• Extensive experience in Agile Scrum environments, including crafting user stories and acceptance criteria.

• Proficient with Jira and Confluence.

• Advanced skills in process mapping, such as BPMN, swimlane diagrams, Visio, or Lucidchart.

• Demonstrated ability to influence executives and senior stakeholders without direct authority.

• Exceptional written and verbal communication skills.

• Salesforce Business Analyst, Administrator, or Consultant certifications are preferred.

• Familiarity with Zuora, Kantata, Gainsight, Marketing Cloud, or other SaaS business applications is preferred.

• Practical experience with middleware such as Boomi or MuleSoft is preferred.

• Extensive knowledge of quote-to-cash, revenue operations, professional services, or customer success processes is preferred.

• SQL or reporting skills for data analysis and validation are preferred.

• Experience in healthcare technology or regulated industries is preferred.

• CBAP, PMI-PBA, or Certified Scrum Product Owner (CSPO) certification is preferred.

• Applicants for North American-based positions with Veradigm must be legally authorized to work in the United States or Canada.

• Visa sponsorship is not available for this position.

🏝️ Benefits

• Holidays

• Vacation

• Medical insurance

• Dental insurance

• Vision insurance

• Company-paid life insurance

• Retirement savings

• Tools and flexibility to enable employees to bring their best selves to work

• Opportunities for professional development