This is a fully remote position, open to applicants in Egypt, +1 more country.

📋 Description

• Develop the architecture and blueprint for the future-state ecosystem experience.

• Take ownership of the comprehensive customer experience architecture throughout the company's service ecosystem.

• Create interconnected service ecosystems instead of isolated touchpoints.

• Utilize proficiency in service blueprints, design systems, journey architecture, prioritization frameworks, and implementation planning.

• Facilitate workshops, align cross-functional stakeholders, mentor a design team, and convert customer insights into scalable operating models and experience standards.

⛳️ Requirements

• 8–12 years of experience in Service Design, Experience Design, Customer Experience, Retail, Hospitality, Aviation, or other multi-site consumer environments.

• Strong proficiency in service blueprints, design systems, journey architecture, prioritization frameworks, and implementation planning.

• Outstanding facilitation skills, capable of leading workshops, aligning cross-functional stakeholders, mentoring a design team, and transforming customer insights into scalable operating models and experience standards.

• Preferred backgrounds include roles such as Service Design Lead, Experience Design Manager, CX Architecture Lead, or Innovation & Experience Transformation Lead within large consumer-facing organizations.