Experience Design Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish the design vision and quality standards for digital experiences on client websites and applications.

• Remain actively involved in critical projects and pitches.

• Guide and mentor designers by providing design direction, constructive feedback, and support.

• Foster a culture of craftsmanship, feedback, and lifelong learning.

• Collaborate with the Strategy team on user research, stakeholder interviews, workshops, journey mapping, persona development, audits, and usability testing.

• Assist clients in creating experience roadmaps that prioritize user impact, business value, and technical feasibility.

• Develop user flows and support the creation of sitemaps and content hierarchies.

• Design user interfaces that are both intuitive and visually appealing.

• Oversee the strategy, governance, and standards of design systems across client engagements.

• Create interactive prototypes to illustrate concepts and validate design solutions.

• Establish documentation, governance, and best practices for the design system.

• Act as the leading design representative with internal teams and clients.

• Present and advocate for design direction; build trusted relationships; contribute to pitches, proposals, and estimates.

• Work collaboratively with strategists, developers, and content teams.

• Lead the adoption of innovative tools and AI in the design process and client experiences.

⛳️ Requirements

• A portfolio must be submitted with the application.

• A Bachelor’s degree is preferred, or equivalent experience in digital-first settings.

• Over 10 years of experience in designing digital experiences across various platforms and devices.

• Extensive expertise in Figma.

• Proficiency in Adobe Creative Cloud and other standard design tools in the industry.

• Experience in building and maintaining atomic design systems.

• Ability to integrate research, behavioral data, and business objectives into experience strategy and design direction.

• Familiarity with HTML/CSS and the implications for front-end development.

• Experience leading design for Digital Experience Platform (DXP) implementations such as Sitecore or Optimizely.

• Knowledge of emerging technologies and interfaces, including AI-driven experiences.

• Experience managing UX strategy on client engagements from discovery through roadmap and delivery.

• Experience in an agency or consultancy setting managing multiple clients and competing priorities.

• Involvement in new business initiatives, including pitches, proposals, and project estimates.

• Strong communication and collaboration abilities.

• Capability to take initiative and contribute across internal teams and client engagements.

🏝️ Benefits

• Health insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• 401(k) plan with up to a 4% company match.

• Self-managed personal time off.

• Continuous learning opportunities.

• Mentorship.

• Professional development.

• Competitive compensation for the Brazil team.

• Opportunities for growth and collaboration with cross-cultural teams.