Expansion Account Executive, Mid-Market

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Ownership - You will be responsible for managing a “book of business” from the post-sale handoff through to renewal and expansion. Your B2B sales or account management experience will be essential in effectively engaging and nurturing relationships with mid-market customers. Treating clients like family and providing exceptional care is key.

• Expansion - Satisfied clients often seek to expand their engagements. You will utilize your experience in handling larger deals to spot and seize expansion opportunities within existing accounts, ensuring client satisfaction and fostering long-term business relationships.

• Prospecting - A proactive approach is necessary in identifying customer needs and delivering innovative solutions, consistently going above and beyond to provide exceptional service and exceed customer expectations.

• Presentation - You will facilitate quarterly business reviews to evaluate client satisfaction, pinpoint areas for improvement, and deliver product demonstrations that effectively highlight our offerings and the value of our solutions.

• Organization - Managing multiple tasks simultaneously, including client requests, demos, proposals, and follow-ups, is crucial. Staying organized is imperative to ensure that nothing falls through the cracks.

• Systems - As a tech company, we equip you with top-tier technology to perform your role effectively. You will become proficient in utilizing systems such as Salesforce, Outreach, ZoomInfo, and others.

• Forecast - You will be responsible for accurately managing your sales pipeline and forecasting monthly and quarterly expansion opportunities with an accuracy of +/- 15%.

• Document - Demonstrating meticulous attention to detail and organizational skills is essential for ensuring accurate and timely documentation of customer interactions, deals, and progress.

• Startup Mentality - You will embody the entrepreneurial spirit and dedication required to build something new.

⛳️ Requirements

• At least 4 years of sales experience, with a substantial portion in account management or a similar role within the mid-market sector.

• Proven track record of expanding client accounts and driving revenue growth in a B2B sales context.

• Ability to navigate larger deals, comprehend complex sales cycles, and manage multiple stakeholders effectively.

• Strong analytical and presentation skills, capable of communicating data-driven insights to both internal and external stakeholders.

• Demonstrated ability to conduct engaging product demonstrations and lead significant quarterly business reviews.

• Flexibility and comfort in a fast-paced, dynamic sales environment.

• Outstanding organizational skills and attention to detail, ensuring precision in all documentation and deal management.

• Excellent interpersonal skills, fostering the ability to build and sustain strong relationships with clients and internal teams.

• A positive, passionate, and creative mindset, complemented by high-character qualities that resonate with our company values.

• An open and eager mindset, always seeking to improve through coaching and to learn about our customers’ industries.

• A Bachelor's degree or higher, ideally in a related field.

🏝️ Benefits

• Competitive salary and meaningful equity opportunities.

• Healthcare, dental, and vision coverage.

• 401(k) / RRSP enrolment program.

• Take what you need PTO.

• A Work Culture where:

• You’ll collaborate with individuals from around the world who embody the MaintainX values: Smart Humble Optimist.

• We advocate for a meritocracy, where ideas and efforts are openly recognized and celebrated.