Executive Relocation Consultant – International

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary contact for Sirva’s EVIP clients throughout their mobility experience.

• Provide daily services for the VIP relocation programs of assigned clients.

• Assist, track, and advise customers with various client needs.

• Handle urgent inquiries outside of regular hours for different regions.

• Manage a comprehensive range of relocation services, including policy guidance, destination support, household goods transportation, intercultural assistance, visa/immigration aid, language training, assignment support, and repatriation.

• Understand and interpret relocation policies and procedures, offering advice to relocating employees based on their unique requirements and country-specific conditions.

• Proactively identify, address, and resolve issues swiftly and innovatively.

• Collaborate with internal customer support teams and external service providers to fulfill customer requirements.

• Advise clients regarding authorized services and possible exceptions.

• Respond to relocating employees within the same business day, ideally within 4 hours.

• Provide continuous guidance throughout international assignments.

• Create file status update reports and engage in weekly client meetings as necessary.

• Become the expert on client policies and operational procedures.

• Suggest process enhancements to improve efficiency.

• Participate in sales initiatives as needed.

• Ensure that supplier communications are thoroughly vetted so employees are not requested for duplicate information.

• Conduct in-person visits with relocating employees at significant milestones when authorized and funded by the client.

⛳️ Requirements

• High school diploma or equivalent qualification.

• University degree or 3-4 years of experience in a customer experience or business operations role.

• At least 5 years of mobility experience with proven VIP management expertise.

• Maintain overall Quality scores of 4.6 or higher for the previous year (for internal candidates).

• Demonstrated ability to uphold a sense of urgency and manage priorities while achieving results in a fast-paced environment.

• Digitally oriented with a proven ability to utilize various technology platforms as an essential part of daily operations.

• Capability to integrate new technologies into work methodologies.

• Experience navigating multiple technology platforms concurrently.

• Proven track record of organized delivery, effective problem-solving skills, and meticulous attention to detail.

• Experience exercising sound judgment while managing complex processes until completion and resolution.

• Ability to foresee potential challenges and devise effective solutions independently.

• Capacity to think innovatively and navigate uncertainty to resolve issues promptly and efficiently.

• Strong commitment to customer experience success.

• Excellent customer service skills and a trusted advisor mentality.

• Ability to establish trustworthy relationships and tailor communication styles to each VIP and their family.

• Ability to work collaboratively in a team-oriented environment with shared goals and responsibilities.

• Composed, confident demeanor in challenging, emotional, or high-pressure situations.

• Strong collaboration skills and teamwork orientation.

• Global perspective and cultural sensitivity.

• Exceptional written, verbal communication, and interpersonal abilities.

• Flexibility regarding working hours, including potential calls outside of core hours.

🏝️ Benefits

• Comprehensive benefits package.

• Medical coverage.

• Dental coverage.

• Vision care.

• 401(k) plan.

• Flexible Spending Account/Health Savings Account (FSA/HSA).

• Employer contribution to HSA.

• Life and Disability Insurance.

• Paid Time Off (PTO).

• Volunteer Time Off (VTO).

• Identity Theft Protection Plan.