Executive Director, Global Site Payment Strategy & Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Define and implement the long-term vision and strategy for Site Payment Services.

• Assess and enhance operating models, organizational structures, and service delivery methods.

• Collaborate with executive leadership to pinpoint opportunities that improve operational performance and client value.

• Act as a vital leader within the Site Activation Center of Excellence.

• Anticipate industry trends and evolving site requirements to guide future service strategy.

• Lead a global Site Payment Services organization overseeing investigator payment operations, budget setup, reconciliation, reporting, and site-facing support.

• Set performance metrics and accountability standards to foster operational excellence.

• Ensure prompt, precise, compliant, and efficient delivery of site payment services.

• Identify chances to streamline processes and enhance scalability throughout the organization.

• Spearhead the modernization of Site Payment Services via automation, digital solutions, analytics, and AI-enabled capabilities.

• Propel continuous improvement initiatives that boost efficiency, quality, and stakeholder experience.

• Advocate for innovation and cultivate a culture that embraces change and new methodologies.

• Collaborate closely with Technology teams to modernize systems, processes, and data capabilities.

• Work with Finance, Project Leadership, Commercial, Contracts, Site Activation, and Technology teams to enhance the investigator financial lifecycle.

• Develop strong relationships with both internal and external stakeholders.

• Influence decision-making through data-driven insights and strategic recommendations.

• Serve as an executive escalation point for intricate operational and stakeholder challenges.

• Lead, mentor, and develop a diverse global leadership team.

• Promote a culture of accountability, inclusion, collaboration, and ongoing learning.

• Guide teams through organizational growth and transformation initiatives.

⛳️ Requirements

• Over 10 years of progressive leadership experience in the pharmaceutical, biotechnology, CRO, or healthcare services sectors.

• Extensive experience in leading global operational teams and managing complex business functions.

• Profound understanding of investigator financial operations and the wider clinical trial ecosystem.

• Proven experience in driving large-scale transformation, process enhancements, or organizational change initiatives.

• Strong executive presence with demonstrated stakeholder management and influencing capabilities.

• Experience in managing cross-functional initiatives that span multiple geographic areas and business functions.

• Bachelor's degree or an equivalent combination of education and experience.

• Familiarity with investigator payment technologies, financial systems, or site-facing operational platforms.

• A history of implementing automation, digital transformation, analytics, or AI-enabled solutions.

• Advanced degree in business, healthcare, finance, or a related field.

• Experience in Lean, Six Sigma, or continuous improvement practices.

🏝️ Benefits

• Meaningful work that contributes to improved patient outcomes.

• Opportunities to spearhead high-impact global initiatives.

• A culture that prioritizes collaboration, innovation, and continuous learning.

• Flexible work arrangements that promote work-life balance.

• Access to professional growth and career development opportunities.

• The chance to help shape the future of clinical trial operations.