Executive Assistant, VP, Customer Experience

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Provide support to one VP within the Central Customer Experience team, with the possibility of additional support to a Director.

• Oversee and prioritize the VP’s calendar, meetings, and attendees.

• Collaborate with the communications team to coordinate the VP’s speaking engagements.

• Plan and organize meetings, which includes preparing agendas, determining locations, arranging meeting technology, managing logistics, creating briefing documents, taking notes, and tracking action items.

• Assemble travel packs for international trips and significant domestic events.

• Serve as an authorized proxy for communications and approvals.

• Address general inquiries, direct routine matters, and ensure follow-up on completions.

• Resolve issues in accordance with policies and guidelines while mentoring members of the administrative community.

• Arrange global travel and optimize itineraries while overseeing Cisco expenses.

• Coordinate with airlines to secure available Global Services upgrades.

• Offer analytical support for executive special projects, including conducting research, problem analysis, data compilation, and report preparation.

• Prepare and brief itineraries and accompany the VP at significant corporate events like GSX.

• Manage sensitive and confidential matters with professionalism.

⛳️ Requirements

• A minimum of 4 years’ experience in an administrative setting.

• At least 2 years of experience providing support to a principal at the director level or higher.

• Expert-level proficiency in Windows desktop applications: Outlook, Word, Excel, and PowerPoint.

• Demonstrated experience in calendar management, meeting planning, and travel coordination.

• Excellent verbal and written communication abilities.

• Capability to engage with executive/senior staff and clients across all levels.

• Strong interpersonal skills combined with independent judgment.

• Highest level of integrity and the ability to balance strategic and tactical actions.

• Exceptional attention to detail.

• Proficient in handling confidential information.

• Initiative, problem-solving, decision-making, and collaborative working skills.

• Previous experience in the high-tech industry is desirable.

• Prior experience with Cisco is preferred.

• An associate's degree is preferred.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with matching contributions from Cisco.

• Paid parental leave.

• Coverage for short- and long-term disability.

• Basic life insurance provided.

• Possible grants of Cisco restricted stock units.

• 10 paid holidays each full calendar year.

• 1 floating holiday for non-exempt employees.

• 1 paid day off for birthdays.

• Paid holiday shutdown at year-end.

• 4 paid personal wellness days.

• 16 days of paid vacation each full calendar year for non-exempt employees.

• Flexible vacation time off program for eligible exempt employees.

• 80 hours of sick leave provided at hire and each January 1st, with the option to carry forward up to 80 unused hours.

• Additional paid time off for critical or emergency family matters.

• Optional 10 paid volunteer days each calendar year.

• Potential annual bonuses for non-sales roles.

• Cisco benefits and perks in accordance with plan eligibility and company policies.