Executive Assistant – Operations Coordinator

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Generate and deliver precise and timely estimates to clients using FieldServio.

• Organize technician assignments based on travel distance and home base proximity.

• Inform customers about estimated arrival times.

• Act as the primary point of contact for clients after quotes are accepted.

• Verify job specifics and keep customers updated throughout the service process.

• Create standard operating procedures for the role and assist in documenting other company processes.

• Design dashboards and tracking tools for quoting, scheduling, and operational efficiency.

• Recognize opportunities for workflow enhancements and suggest automation or optimization strategies.

• Leverage AI tools to investigate and resolve operational challenges, presenting proposed solutions to the CEO.

• Collaborate with the CEO as an operational partner and familiarize yourself with company systems and processes.

⛳️ Requirements

• C1 English proficiency; professional fluency in both written and spoken English sufficient for direct customer interactions.

• Strong computer skills and the capability to learn FieldServio or similar field-service management software within about one month.

• Highly organized with a strong aptitude for project management.

• Ability to work independently and proactively, providing solutions rather than merely identifying issues.

• Comfortable incorporating AI tools into daily operations, including utilizing AI for troubleshooting prior to escalation.

• Experience in home services, field service, or construction-related operations is preferred.

• Previous experience assisting a senior leader or executive in a dynamic operational setting is preferred.

• Experience in developing SOPs, dashboards, or process optimization initiatives is preferred.

• Submit your resume along with an English audio recording.

• Provide a publicly accessible link to the recording and a screenshot of your internet speed test.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Flexible work hours and the option for remote work.

• Opportunities for professional development and career advancement.

• Supportive and collaborative work environment.