Executive Assistant – Medical Records, Case Support Specialist

This is a fully remote position, open to applicants in Brazil, +1 more country.

📋 Description

• Engage in regular communication with medical providers and other pertinent contacts, making approximately 50 calls each week.

• Execute daily mailroom responsibilities, which include renaming files and organizing documents into their respective folders.

• Keep provider and department contact information current and accurate.

• Assess invoices and negotiate reductions with providers when suitable.

• Track outstanding requests and follow up to guarantee timely completion.

• Preserve precise and organized records throughout the request and documentation procedures.

• Revise forms and documentation as needed.

• Compose and finalize request letters and forms.

• Coordinate appointments between clients and case managers via Calendly.

• Manage cancellations and follow up on records and other inquiries.

• Assist with tasks related to account balances.

• Process payments for requested records and oversee invoice and payment tracking.

• Utilize provider portals to ensure requests are received and processed in a timely manner.

• Request and follow up on medical, imaging, and billing records.

• Facilitate the daily management of client files.

⛳️ Requirements

• Time zone: MST.

• Approximately 50 calls per week.

• Experience or familiarity with using Calendly.

• Comfort with multiple provider portals, online systems, and digital records.

• Professional communication skills with medical providers, clients, case managers, and other relevant contacts.

• Attention to accuracy and discretion when managing sensitive records, invoices, payments, and file-related information.

• Highly organized and detail-oriented.

• Strong focus on accuracy.

• Ability to work independently with minimal oversight.

• Reliable and consistent follow-up capabilities.

• Strong problem-solving abilities.

• Effective time management skills and capability to handle competing priorities.

• Excellent verbal and written communication skills.

• Comfortable with communication via phone and email.

• Confident and professional in negotiating invoices.

• Willingness to learn and navigate various software, systems, provider portals, and online platforms.

• Ownership, accountability, sound judgment, and commitment to completing assigned tasks.

• Ability to exercise good judgment in managing file expenses and determining priorities.

• Proficiency in the English language.

🏝️ Benefits

• Opportunity to work remotely.

• Work environment certified as a Great Place to Work.

• Guidance from recruiters throughout the application process.