This is a fully remote position, open to applicants in Latin America.

📋 Description

• Oversee incoming communications through email, text, and social media platforms

• Uphold a swift, flexible, and highly professional tone that aligns with a luxury brand

• Manage calendar operations, including appointment confirmations, reminders, rescheduling, and prompt lead follow-ups

• Track leads and update client information diligently

• Enhance workflow efficiencies using Vagaro and Referizer

• Conduct audits and integrate Vagaro, Referizer, and Shopify systems

• Create comprehensive Standard Operating Procedures (SOPs) and response templates

• Supervise Instagram and Facebook direct messages, maintain brand voice, direct leads, and monitor engagement metrics

• Recognize operational obstacles and devise independent solutions

• Provide structured operational insights to the founder

• Assume complete responsibility for daily operations, allowing the founder to concentrate on client services

⛳️ Requirements

• A minimum of 2 years of experience supporting business owners or C-suite executives, preferably in luxury beauty, wellness, med-spa, or high-end hospitality sectors

• Outstanding written and verbal English skills, along with a high degree of emotional intelligence to tailor communication for upscale clients

• Proficient in booking and CRM software (preferably Vagaro), lead-generation tools (Referizer), e-commerce platforms (Shopify), and Google Workspace

• Highly dependable, self-motivated, and capable of creating order and repeatable processes without detailed supervision

• Full availability during U.S. Central Standard Time (CST) business hours

• C1 English proficiency level is mandatory

• The selected candidate must communicate exclusively in English throughout their entire shift

• Resume and audio recording must be submitted in English

• A publicly accessible 30–90 second audio or video recording in English is required for application

• An internet speed test screenshot must be submitted with the application

🏝️ Benefits

• Competitive salary

• Flexible working environment

• Opportunities for professional growth and development