Executive Advisory Programs Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop the overarching strategy for Stripe’s global executive advisory initiatives, encompassing purpose, target audience, operational framework, and the interplay among global, regional, segment, and emerging programs.

• Oversee and enhance Stripe’s global Customer Advisory Board, which includes strategies for member recruitment, executive involvement, agenda creation, meeting execution, and continuous programming throughout the year.

• Formulate a standardized playbook for regional and segment teams to establish effective advisory councils while ensuring consistent quality and alignment with Stripe’s broader initiatives.

• Recognize, initiate, and nurture new executive advisory programs that respond to evolving customer requirements and align with Stripe’s strategic objectives.

• Collaborate with leaders in Product and Product Marketing to identify key strategic topics, translate customer priorities into meaningful discussions, and channel insights to relevant teams for action.

• Guide cross-functional planning efforts that engage Product, Product Marketing, Sales, Customer Success, and external partners.

• Define and assess the impact of the program, focusing on member engagement, quality of feedback and activation, development of executive relationships, and influence on Stripe’s strategic decisions.

⛳️ Requirements

• A minimum of 7 years' experience in creating and managing executive advisory boards, councils, or similar programs for a global organization, including the establishment of program strategy and operation from recruitment through to follow-up.

• Proven ability to build trusted relationships with C-suite executives and other senior leaders, effectively representing the organization in executive contexts.

• Experience in managing complex, cross-functional programs and clearly defining roles and responsibilities among teams with related or overlapping functions.

• Capability to comprehend technical products and concepts, discern their implications for customers, and link executive feedback to product and business priorities.

• Experience in designing and executing high-touch executive events with a strong focus on member experience, content, logistics, and follow-up actions.

• Preferred: background in developing interconnected global, regional, or segment-based advisory programs.

• Preferred: experience in creating systems to synthesize qualitative customer feedback, directing it to appropriate teams, and evaluating its impact on decision-making.

• Preferred: familiarity with working alongside product, marketing, sales, customer success, solutions, and events teams within a global technology organization.

• Preferred: knowledge of financial infrastructure, payments, software platforms, or another technically complex industry.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health benefits package, including medical, dental, and vision coverage.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• A dynamic and inclusive workplace culture that fosters innovation and collaboration.