Events Operations Lead

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee the annual event calendar, managing approximately 55 events and adjusting as necessary each quarter.

• Execute and manage all logistics for events, including vendor coordination, event liaison, booth construction, marketing materials, registration processes, exhibitor profiles, passes, VAT handling, procurement, shipping, and promotional items.

• Administer event contracts, agreements, invoicing, and reconciliation of out-of-pocket expenses using Ramp.

• Facilitate communication between sales and event teams via dedicated Slack channels and approval processes.

• Assemble onsite teams and ensure smooth execution from the planning stage through the event itself.

• Collaborate with data and operations teams to submit lead lists prior to events and manage lead distribution afterward.

• Gather and analyze post-event feedback, including surveys and sales insights regarding lead quality.

• Provide briefs to creative and design leads for booth and print materials in coordination with the Content & Social Lead.

• Co-manage and continuously enhance the event operations playbook and standard operating procedures (SOP).

⛳️ Requirements

• Practical experience in B2B field events.

• Proven ability to manage booths, vendor relationships, and event logistics while meeting tight deadlines.

• Exceptional communication skills and a passion for coordination tasks.

• Strong organizational abilities, including calendar management and system development.

• Experience in managing contracts, invoicing, and expense reconciliation.

• Capability to independently handle sales approval processes and coordinate onsite teams.

• Skill in creating repeatable systems and documenting processes.

• Willingness to travel for work-related events once or twice annually.

• Preferred background in the travel industry, marketplace businesses, or community-driven growth models.

• Familiarity with HubSpot and event return on investment (ROI) tracking is preferred.

• Experience in developing or scaling an event playbook/SOP is preferred.

• Proficiency with AI tools to automate aspects of the event workflow is preferred.

• Must have legal authorization to work in Canada; visa sponsorship and relocation assistance are not available.

🏝️ Benefits

• Unlimited paid time off through the “Time to Recharge” policy.

• Amsterdam Program: an opportunity to visit the Amsterdam headquarters for 2–4 weeks each year, with accommodation provided in WeTravel apartments.

• Option to work remotely for up to 4 weeks per calendar year from another approved location.

• Comprehensive paid family leave.

• Three paid volunteer days each year.

• A two-week cross-functional onboarding program.

• Access to cutting-edge equipment and tools.

• Coverage for specific work-from-home equipment needs.

• Join an international team that shares a love for travel.