EV Technical Support Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver first-level technical assistance for electric vehicle charging solutions and associated services.

• Support customers before and after their purchases through phone, live chat, and email communication.

• Investigate customer issues, pinpoint underlying concerns, and guide them through troubleshooting processes.

• Manage inquiries from the initial point of contact to resolution or appropriate escalation.

• Provide updates on orders and clarify any changes or issues impacting those orders.

• Keep up-to-date knowledge of product features, support protocols, and customer service benchmarks.

• Record customer interactions and identify recurring challenges.

• Share valuable insights with the relevant team.

• Collaborate with peers and leadership while efficiently handling multiple inquiries simultaneously.

⛳️ Requirements

• Prior experience in technical support, technical customer service, or a similar role that involves direct customer interaction.

• Familiarity with electric vehicles, EV charging systems, automotive technologies, or vehicle maintenance and repair.

• Excellent verbal and written communication abilities.

• Patient and customer-oriented approach to making technical information easily understandable.

• Strong problem-solving and critical-thinking skills for effective troubleshooting.

• Exceptional organizational skills and meticulous attention to detail.

• Capability to juggle multiple tasks while keeping accurate records.

• Basic proficiency in Microsoft Office applications and customer support systems.

• Ability to work autonomously, adhere to established protocols, and collaborate with a remote team.

• Flexibility to work the scheduled hours and accommodate weekend shifts if necessary.

• Possess personal equipment and a suitable home workspace that meets the outlined requirements: Windows 11 PC, at least 16 GB RAM, dual monitors, webcam, wired USB headset with microphone, i5 processor or higher, reliable secure internet with a minimum of 20 Mbps, wired Ethernet connection, backup power solution, and a quiet, private work area.

• Proficiency in Microsoft Teams / Office 365.

• Strong written and spoken English communication skills.

• Resume submitted in English.

• Bilingual proficiency in Spanish and English is preferred.

• Successful completion of a relevant background check may be necessary.

🏝️ Benefits

• Paid training to familiarize yourself with the products, procedures, and expectations of the role.

• Opportunity to work remotely from Mexico.

• Weekly payments made in arrears.