EV Technical Support Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver first-level technical assistance to customers inquiring about electric vehicle charging products and associated services.

• Support customers before and after their purchases via phone, live chat, and email.

• Diagnose underlying issues and guide customers through troubleshooting processes.

• Take ownership of customer inquiries from the initial contact until resolution or escalation.

• Provide updates on orders and clarify any alterations or issues impacting those orders.

• Keep up-to-date with product features, support protocols, and customer service standards.

• Record customer interactions and identify recurring problems.

• Relay valuable feedback to the relevant team.

• Work collaboratively with peers and management while accurately and efficiently handling multiple customer inquiries.

⛳️ Requirements

• Prior experience in technical support, technical customer service, or a comparable customer-facing position.

• Familiarity with electric vehicles, EV charging technology, automotive systems, or vehicle maintenance and repairs.

• Exceptional verbal and written communication abilities.

• A patient, customer-oriented approach to conveying technical information clearly.

• Strong problem-solving abilities and critical thinking skills in troubleshooting scenarios.

• Excellent organizational skills and meticulous attention to detail.

• Capability to handle multiple tasks while keeping accurate records.

• Basic proficiency with Microsoft Office applications and customer support systems.

• Ability to work independently, adhere to established procedures, and collaborate with a remote team.

• Willingness to work scheduled shifts and accommodate weekend work if necessary.

• Possess own equipment and a suitable home workspace.

• Windows 11 PC; Macs are not supported.

• Minimum of 16 GB RAM.

• Dual monitor setup.

• Webcam and wired USB headset with a microphone.

• i5 processor or higher.

• Reliable and secure home internet connection with a minimum speed of 20 Mbps.

• Wired Ethernet connection from router to computer; Wi-Fi-only connections, mobile hotspots, and other unreliable connections are not acceptable.

• Backup power solution.

• Quiet, private workspace free from interruptions.

• Familiarity with Microsoft Teams / Office 365.

• Strong written and verbal English communication skills.

• Resume must be submitted in English.

• Successful completion of applicable background check, if necessary.

• Bilingual proficiency in Spanish and English is preferred.

🏝️ Benefits

• Paid training.

• Remote work opportunity from Mexico.

• Weekly payments in arrears.