EV Technical Support Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver first-level technical assistance for electric vehicle charging solutions and associated services.

• Support customers prior to and following their purchase via phone, live chat, and email.

• Address customer inquiries and guide them through troubleshooting procedures.

• Manage inquiries from the initial contact through to resolution or escalation.

• Provide updates on orders and clarify any changes or issues related to orders.

• Keep up-to-date with product features, support protocols, and customer service standards.

• Record customer interactions, identify recurring issues, and relay feedback to the appropriate team.

• Work collaboratively with colleagues and leadership while effectively handling multiple inquiries.

⛳️ Requirements

• Prior experience in technical support, technical customer service, or a similar customer-facing position.

• Familiarity with electric vehicles, EV charging systems, automotive technology, or vehicle maintenance and repair.

• Excellent verbal and written communication abilities.

• Patient and customer-oriented approach to making technical information understandable.

• Strong problem-solving and critical-thinking capabilities for effective troubleshooting.

• Exceptional organizational skills and keen attention to detail.

• Capacity to manage various tasks while keeping accurate records.

• Basic knowledge of Microsoft Office applications and customer support software.

• Ability to work independently, adhere to established processes, and collaborate with a remote team.

• Willingness to work scheduled shifts and be flexible with weekend availability if necessary.

• Must own a Windows 11 PC with a minimum of 16 GB RAM, dual monitors, a webcam, a wired USB headset with microphone, an i5 processor or better, a reliable and secure internet connection of at least 20 Mbps, a wired Ethernet setup, a backup power solution, and a quiet private workspace.

• Proficient in Microsoft Teams / Office 365.

• Strong written and verbal communication skills in English.

• Resume must be submitted in English.

• Bilingual proficiency in Spanish and English is preferred.

• Successful completion of a relevant background check may be necessary.

🏝️ Benefits

• Paid training to familiarize with products, procedures, and job expectations.

• Opportunity to work remotely from Mexico.

• Weekly payments in arrears.