EV Technical Support Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver first-level technical assistance for electric vehicle charging products and associated services.

• Support customers prior to and following their purchase via phone, live chat, and email.

• Address customer inquiries and provide guidance on troubleshooting steps.

• Manage inquiries from initial contact to resolution or escalation.

• Relay order updates and clarify any changes or issues related to orders.

• Keep up-to-date with product features, support protocols, and customer service standards.

• Record customer interactions and pinpoint recurring challenges.

• Provide feedback to the relevant team.

• Work collaboratively with team members and leadership while effectively handling multiple inquiries.

• Successfully complete all stages of the hiring process, which includes resume evaluation, questionnaire, one-way video interview, prescreen interview, live interviews, and background check.

⛳️ Requirements

• Prior experience in technical support, technical customer service, or a comparable customer-facing position.

• Familiarity with electric vehicles, EV charging equipment, automotive systems, or vehicle maintenance and repair.

• Strong verbal and written communication abilities.

• Patient and customer-oriented approach to conveying technical information in an accessible manner.

• Exceptional problem-solving capabilities and critical thinking skills for troubleshooting.

• Strong organizational skills with a keen attention to detail.

• Ability to handle multiple tasks while keeping accurate records.

• Basic proficiency in Microsoft Office applications and customer support software.

• Capability to work independently, adhere to established procedures, and collaborate effectively with a remote team.

• Willingness to fulfill the scheduled shift and work on weekends if necessary.

• Strong written and spoken English communication skills.

• English resumes are mandatory.

• Must have personal equipment and a suitable home office setup: Windows 11 PC (Macs not supported), at least 16 GB RAM, dual monitors, webcam, wired USB headset with microphone, i5 processor or higher, reliable secure home internet with a minimum speed of 20 Mbps, wired Ethernet connection, backup power solution, and a quiet, private workspace.

• Familiarity with Microsoft Teams / Office 365.

• A background check may be required for candidates who are shortlisted.

• Bilingual proficiency in Spanish and English is preferred.

🏝️ Benefits

• Paid training to familiarize yourself with products, procedures, and role expectations.

• Weekly payment in arrears.

• Opportunity to work remotely from Mexico.