EV Technical Support Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver first-tier technical support for electric vehicle charging solutions and associated services.

• Assist customers pre- and post-purchase through phone, live chat, and email communications.

• Investigate customer inquiries, pinpoint underlying issues, and guide them through troubleshooting processes.

• Manage inquiries from initial contact to resolution or escalation effectively.

• Communicate updates regarding orders and clarify any changes or issues that arise.

• Stay informed about product features, support protocols, and customer service expectations.

• Document interactions with customers and recognize recurring challenges.

• Provide feedback to the relevant team for continuous improvement.

• Collaborate with peers and leadership while accurately handling multiple inquiries efficiently.

⛳️ Requirements

• Prior experience in technical support, technical customer service, or a comparable customer-facing position.

• Understanding of electric vehicles, EV charging infrastructure, automotive systems, or vehicle maintenance and repair.

• Excellent verbal and written communication abilities.

• Patient and customer-oriented approach to conveying technical information in an accessible manner.

• Strong problem-solving and critical-thinking capabilities for effective troubleshooting.

• Exceptional organizational skills and meticulous attention to detail.

• Ability to juggle multiple tasks while keeping accurate records.

• Basic proficiency with Microsoft Office applications and customer support software.

• Capacity to work independently, adhere to established procedures, and collaborate with a remote team.

• Willingness to work during scheduled shifts and accommodate weekend availability if necessary.

• Must have personal equipment and an appropriate home workspace that meets specified technical requirements.

• A Windows 11 PC with a minimum of 16 GB RAM, dual monitors, a webcam, a wired USB headset with a microphone, and an i5 processor or higher.

• Dependable and secure home internet with a minimum speed of 20 Mbps and a wired Ethernet connection.

• Backup power solution and a quiet, private work environment.

• Familiarity with Microsoft Teams / Office 365.

• Strong written and verbal communication skills in English; resumes should be submitted in English.

• A background check may be necessary for candidates who are shortlisted.

• Bilingual proficiency in Spanish and English is preferred.

🏝️ Benefits

• Compensated training sessions.

• Weekly payments in arrears.