EV Technical Support Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver first-level technical assistance for electric vehicle charging products and associated services.

• Support customers prior to and following their purchase through phone, live chat, and email.

• Diagnose underlying issues and guide customers through the troubleshooting process.

• Take ownership of customer inquiries from the first point of contact to resolution or escalation.

• Provide updates on orders and clarify any changes or issues impacting those orders.

• Keep up-to-date with product features, support procedures, and customer service standards.

• Record customer interactions and identify recurring issues.

• Relay valuable feedback to the relevant team.

• Work collaboratively with colleagues and leadership while effectively managing multiple inquiries.

⛳️ Requirements

• Prior experience in technical support, technical customer service, or a comparable customer-facing position.

• Familiarity with electric vehicles, EV charging equipment, automotive systems, or vehicle maintenance and repair.

• Exceptional verbal and written communication abilities.

• Patient, customer-oriented approach to conveying technical information clearly.

• Strong problem-solving and critical-thinking skills essential for troubleshooting.

• Excellent organizational skills and a keen eye for detail.

• Capability to handle multiple tasks while keeping accurate records.

• Basic proficiency in Microsoft Office applications and customer support systems.

• Ability to work independently, adhere to established procedures, and collaborate with a remote team.

• Willingness to work the scheduled shift and accommodate weekend shifts if necessary.

• Must possess a Windows 11 PC; Macs are not supported.

• Minimum of 16 GB RAM.

• Dual monitor setup required.

• A webcam and wired USB headset with a microphone are necessary.

• i5 processor or higher is required.

• Reliable and secure home internet connection with a minimum speed of 20 Mbps.

• Wired Ethernet connection from router to computer; Wi-Fi-only connections, mobile hotspots, and other unreliable connections are unacceptable.

• Backup power solution is required.

• A quiet, private workspace is essential.

• Proficiency in Microsoft Teams / Office 365.

• Strong written and verbal communication skills in English.

• Resume must be submitted in English.

• Bilingual proficiency in Spanish and English is preferred.

🏝️ Benefits

• Paid training to understand the products, procedures, and role expectations.

• Weekly pay in arrears.