EV Technical Support Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver first-level technical assistance for electric vehicle charging products and associated services.

• Support customers before and after their purchase through phone, live chat, and email channels.

• Address customer inquiries and guide them through troubleshooting processes.

• Manage inquiries from the initial contact to resolution or escalation.

• Provide updates on orders and clarify any changes or issues impacting those orders.

• Keep up-to-date with product features, support protocols, and customer service standards.

• Record customer interactions and pinpoint recurring issues.

• Relay valuable customer feedback to the relevant team.

• Collaborate with team members and leadership while efficiently handling multiple inquiries.

• Complete all steps in the hiring process, including resume review, questionnaires, video interviews, and background checks if necessary.

⛳️ Requirements

• Prior experience in technical support, technical customer service, or a comparable customer-facing position.

• Familiarity with electric vehicles, EV charging systems, automotive mechanics, or vehicle maintenance and repair.

• Excellent verbal and written communication skills.

• Patient, customer-oriented approach to conveying technical information in an understandable manner.

• Strong problem-solving and critical thinking capabilities for effective troubleshooting.

• Exceptional organizational skills and meticulous attention to detail.

• Capacity to manage multiple responsibilities while keeping accurate records.

• Basic proficiency in Microsoft Office applications and customer support systems.

• Ability to work independently, adhere to established procedures, and collaborate with a remote team.

• Availability to work Monday to Friday, from 11:00 AM to 8:00 PM Eastern Time, with flexibility for weekend shifts if necessary.

• Must possess personal equipment and a suitable home workspace: Windows 11 PC, at least 16 GB RAM, dual monitors, webcam, wired USB headset with microphone, i5 processor or above, reliable secure internet with a minimum of 20 Mbps, wired Ethernet connection, backup power solution, and a quiet, private workspace.

• Familiarity with Microsoft Teams / Office 365.

• Proficient in written and spoken English communication.

• Resume must be submitted in English.

• Bilingual proficiency in Spanish and English is preferred.

🏝️ Benefits

• Paid training.

• Opportunity to work remotely from Mexico.

• Weekly pay in arrears.