EV Technical Support Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver first-tier technical assistance for electric vehicle charging products and associated services.

• Support customers pre- and post-purchase through phone, live chat, and email communications.

• Diagnose underlying issues and guide customers through troubleshooting processes.

• Manage customer inquiries from the first point of contact until resolution or escalation.

• Provide updates on orders and clarify any changes or issues related to them.

• Keep updated on product features, support protocols, and customer service standards.

• Record customer interactions and pinpoint recurring problems.

• Relay valuable customer insights to the relevant team.

• Work collaboratively with colleagues and management while efficiently handling multiple inquiries.

⛳️ Requirements

• Prior experience in technical support, technical customer service, or a comparable customer-facing position.

• Familiarity with electric vehicles, EV charging systems, automotive technologies, or vehicle maintenance and repair.

• Exceptional verbal and written communication abilities.

• Patient and customer-oriented approach to conveying technical information.

• Strong analytical and problem-solving capabilities.

• Excellent organizational skills and meticulous attention to detail.

• Capacity to handle multiple tasks while keeping precise records.

• Basic competency in Microsoft Office applications and customer support systems.

• Ability to work autonomously, adhere to established procedures, and collaborate with a remote team.

• Availability to work scheduled shifts and accommodate weekend duties if necessary.

• Proficient written and verbal communication skills in English.

• Windows 11 PC with a minimum of 16 GB RAM, dual monitors, a webcam, a wired USB headset, and an i5 processor or better.

• Reliable and secure home internet connection with a minimum speed of 20 Mbps.

• Wired Ethernet connection is required; Wi-Fi-only networks and mobile hotspots are not acceptable.

• Backup power solution is necessary.

• A quiet and private workspace is mandatory.

• Familiarity with Microsoft Teams / Office 365.

• Background check may be necessary for candidates shortlisted.

• Bilingual proficiency in Spanish and English is preferred.

🏝️ Benefits

• Paid training provided.

• Opportunity for remote work from Mexico.

• Weekly payments in arrears.