EV Technical Support Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver first-level technical assistance for electric vehicle charging solutions and associated services.

• Support customers before and after their purchase through phone, live chat, and email communication.

• Diagnose underlying customer problems and guide them through troubleshooting procedures.

• Manage inquiries from the initial point of contact until resolution or escalation.

• Provide updates on orders and clarify any changes or issues affecting those orders.

• Stay informed about product features, support protocols, and customer service standards.

• Record customer interactions and identify recurring challenges.

• Relay valuable feedback to the relevant team.

• Work collaboratively with colleagues and management while efficiently handling multiple inquiries.

⛳️ Requirements

• Prior experience in technical support, technical customer service, or a related customer-facing position.

• Understanding of electric vehicles, EV charging equipment, automotive systems, or vehicle maintenance and repair.

• Excellent verbal and written communication abilities.

• Patient and customer-oriented approach to conveying technical information in a clear manner.

• Strong problem-solving and critical-thinking skills for effective troubleshooting.

• Exceptional organizational skills and meticulous attention to detail.

• Capability to handle multiple tasks while keeping accurate records.

• Basic proficiency in Microsoft Office applications and customer support systems.

• Ability to operate independently, adhere to established procedures, and collaborate with a remote team.

• Willingness to work scheduled shifts and be flexible with weekend hours if necessary.

• Must have personal equipment and a suitable home workspace.

• Windows 11 PC is required; Mac systems are not supported.

• Minimum 16 GB of RAM.

• Dual monitor setup is necessary.

• A webcam and wired USB headset with a microphone are required.

• An i5 processor or higher is mandatory.

• Reliable and secure home internet with a minimum speed of 20 Mbps is essential.

• A wired Ethernet connection from the router to the computer is required; Wi-Fi-only connections, mobile hotspots, and other unreliable connections are unacceptable.

• A backup power solution is necessary.

• A quiet, private workspace is essential for handling customer information and calls.

• Familiarity with Microsoft Teams / Office 365 is expected.

• Strong written and verbal communication skills in English are required.

• Resume must be submitted in English.

• Successful completion of any applicable background checks may be necessary.

• Bilingual proficiency in Spanish and English is preferred.

🏝️ Benefits

• Paid training provided.

• Opportunity to work remotely from Mexico.