EV Technical Support Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver first-level technical assistance for electric vehicle charging solutions and associated services.

• Support customers pre- and post-purchase through phone, live chat, and email channels.

• Investigate customer issues and guide them through the troubleshooting process.

• Manage inquiries from initial contact to resolution or appropriate escalation.

• Communicate updates regarding orders and clarify any changes or issues impacting orders.

• Keep up-to-date knowledge of product features, support protocols, and customer service standards.

• Record customer interactions and pinpoint recurring problems.

• Relay valuable customer feedback to the relevant team.

• Collaborate with team members and leadership while efficiently handling multiple inquiries.

⛳️ Requirements

• Prior experience in technical support, technical customer service, or a related customer-facing position.

• Familiarity with electric vehicles, EV charging systems, automotive technology, or vehicle maintenance and repair.

• Strong verbal and written communication abilities.

• Patient, customer-oriented approach to conveying technical information in an understandable manner.

• Excellent problem-solving and critical-thinking capabilities for effective troubleshooting.

• Strong organizational skills and meticulous attention to detail.

• Capacity to manage multiple tasks while keeping accurate records.

• Basic knowledge of Microsoft Office applications and customer support systems.

• Ability to work independently, adhere to established processes, and collaborate with a remote team.

• Willingness to work scheduled shifts and adapt to weekend availability if necessary.

• Possess necessary equipment and a suitable home workspace that meets the specified technical requirements.

• Windows 11 PC with at least 16 GB RAM, dual monitors, a webcam, a wired USB headset with a microphone, and an i5 processor or better.

• Reliable and secure home internet connection with a minimum speed of 20 Mbps.

• Wired Ethernet connection; Wi-Fi-only connections, mobile hotspots, and other unstable connections are not acceptable.

• A backup power solution is required.

• A quiet and private workspace is essential.

• Proficiency in Microsoft Teams / Office 365.

• Strong written and verbal communication skills in English.

• All resumes must be submitted in English.

• A background check may be necessary for shortlisted candidates.

• Bilingual proficiency in Spanish and English is preferred.

🏝️ Benefits

• Paid training provided.

• Weekly payments in arrears.

• Opportunity to work remotely from Mexico.