EV Technical Support Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver first-level technical assistance for electric vehicle charging products and associated services.

• Support customers prior to and post-purchase through phone, live chat, and email.

• Diagnose underlying issues and guide customers through troubleshooting processes.

• Manage customer inquiries from the initial contact until resolution or escalation.

• Provide updates on orders and clarify any changes or issues impacting those orders.

• Stay informed about product features, support protocols, and customer service standards.

• Record customer interactions and identify recurring issues.

• Relay valuable customer feedback to the relevant team.

• Work collaboratively with colleagues and leadership while accurately and efficiently managing multiple inquiries.

⛳️ Requirements

• Prior experience in technical support, technical customer service, or a comparable customer-facing role.

• Familiarity with electric vehicles, EV charging equipment, automotive systems, or vehicle maintenance and repair.

• Proficient verbal and written communication skills.

• Patient, customer-oriented approach to conveying technical information in an accessible manner.

• Strong problem-solving and critical-thinking abilities for effective troubleshooting.

• Excellent organizational skills and meticulous attention to detail.

• Capability to juggle multiple tasks while keeping accurate records.

• Basic proficiency in Microsoft Office applications and customer support systems.

• Ability to work independently, adhere to established procedures, and collaborate with a remote team.

• Availability to work Monday–Friday, 11:00 AM–8:00 PM Eastern Time and flexibility to accommodate weekend shifts if necessary.

• Ownership of equipment and a suitable home workspace: Windows 11 PC, at least 16 GB RAM, dual monitors, webcam, wired USB headset with microphone, i5 processor or better, reliable secure internet of at least 20 Mbps, wired Ethernet connection, backup power solution, and a quiet private workspace.

• Proficient in Microsoft Teams / Office 365.

• Strong written and verbal communication skills in English.

• Resume must be submitted in English.

• Successful completion of an applicable background check may be required.

• Bilingual proficiency in Spanish and English is preferred.

🏝️ Benefits

• Paid training to familiarize you with the products, procedures, and expectations of the role.

• Opportunity to work remotely from Mexico.