EV Technical Support Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver first-line technical assistance for electric vehicle charging products and associated services.

• Support customers pre- and post-purchase through phone, live chat, and email.

• Diagnose underlying issues and guide customers through troubleshooting processes.

• Manage customer inquiries from the initial contact to resolution or escalation.

• Provide updates on orders and clarify any changes or issues impacting those orders.

• Keep abreast of product features, support protocols, and customer service standards.

• Record customer interactions and pinpoint recurring issues.

• Offer valuable feedback to the appropriate teams.

• Work collaboratively with peers and leadership while efficiently handling multiple inquiries.

• Complete all phases of the hiring process, which includes resume assessment, questionnaires, interviews, and background checks.

⛳️ Requirements

• Prior experience in technical support, technical customer service, or a related customer-facing position.

• Familiarity with electric vehicles, EV charging equipment, automotive systems, or vehicle upkeep and repair.

• Exceptional verbal and written communication abilities.

• A patient, customer-centric approach to conveying technical information understandably.

• Strong problem-solving and critical-thinking skills for effective troubleshooting.

• Outstanding organizational skills and meticulous attention to detail.

• Capability to juggle multiple tasks while keeping accurate records.

• Basic proficiency with Microsoft Office applications and customer support platforms.

• Ability to work independently, adhere to established procedures, and cooperate with a remote team.

• Willingness to work the designated shift and accommodate weekend hours if necessary.

• Possession of a Windows 11 PC; Macs are not supported.

• Minimum of 16 GB RAM.

• Dual monitor setup.

• Webcam and wired USB headset with microphone.

• i5 processor or superior.

• Reliable and secure home internet connection with a minimum speed of 20 Mbps.

• Wired Ethernet connection; Wi-Fi-only connections and mobile hotspots are not acceptable.

• Backup power solution.

• Quiet and private workspace.

• Microsoft Teams / Office 365.

• Strong written and verbal communication skills in English.

• Resume must be submitted in English.

• Bilingual proficiency in Spanish and English is preferred.

• Successful completion of a relevant background check may be necessary.

🏝️ Benefits

• Paid training.

• Remote work opportunity from Mexico.

• Weekly payments in arrears.