EV Technical Support Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver first-level technical assistance for electric vehicle charging solutions and associated services.

• Support customers pre- and post-purchase via phone, live chat, and email.

• Investigate customer issues, identify root causes, and assist with troubleshooting.

• Take ownership of inquiries from the initial contact through to resolution or suitable escalation.

• Communicate updates about orders and clarify any changes or challenges.

• Stay informed about product features, support protocols, and customer service expectations.

• Log customer interactions and pinpoint recurring problems.

• Provide valuable feedback to the relevant team.

• Collaborate with peers and leadership while accurately managing multiple inquiries efficiently.

⛳️ Requirements

• Prior experience in technical support, technical customer service, or a similar client-facing position.

• Understanding of electric vehicles, EV charging apparatus, automotive systems, or vehicle maintenance and repair.

• Strong verbal and written communication abilities.

• Patient, customer-oriented approach to conveying technical details in an accessible manner.

• Excellent problem-solving and critical thinking capabilities for effective troubleshooting.

• Strong organizational skills and attention to detail.

• Capability to juggle multiple tasks while keeping accurate records.

• Basic proficiency with Microsoft Office applications and customer support systems.

• Ability to work independently, adhere to established procedures, and collaborate with a remote team.

• Availability to work Monday–Friday, from 11:00 AM to 8:00 PM Eastern Time, and willingness to accommodate weekend shifts if necessary.

• Windows 11 PC; Macs are not supported.

• Minimum of 16 GB RAM.

• Dual monitors required.

• Webcam and wired USB headset with microphone are necessary.

• i5 processor or better.

• Reliable and secure home internet with a minimum speed of 20 Mbps.

• Wired Ethernet connection; Wi-Fi-only connections and mobile hotspots are not acceptable.

• Backup power solution is required.

• Quiet and private workspace is essential.

• Proficiency in Microsoft Teams / Office 365.

• Strong written and verbal communication skills in English.

• Resume must be submitted in English.

• Background check may be necessary for candidates who are shortlisted.

• Bilingual proficiency in Spanish and English is preferred.

🏝️ Benefits

• Paid training provided.

• Opportunity to work remotely from Mexico.

• Weekly payment in arrears.