EV Technical Support Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver first-level technical assistance for electric vehicle charging solutions and associated services.

• Support customers before and after their purchase through phone, live chat, and email communication.

• Examine customer issues and guide them through the troubleshooting process.

• Manage inquiries from the initial contact to resolution or escalation.

• Relay order updates and clarify any changes or problems impacting orders.

• Keep abreast of product features, support methodologies, and customer service benchmarks.

• Record customer interactions and pinpoint recurring issues.

• Provide valuable customer insights to the relevant team.

• Work collaboratively with peers and management while efficiently handling multiple inquiries.

⛳️ Requirements

• Prior experience in technical support, technical customer service, or a comparable customer-facing position.

• Familiarity with electric vehicles, EV charging technology, automotive systems, or vehicle upkeep and repair.

• Excellent verbal and written communication abilities.

• A patient, customer-centric approach to conveying technical details.

• Exceptional problem-solving and critical-thinking skills for effective troubleshooting.

• Strong organizational skills and meticulous attention to detail.

• Capability to handle multiple tasks while maintaining precise records.

• Basic proficiency in Microsoft Office software and customer support platforms.

• Ability to work autonomously, adhere to established protocols, and collaborate with a remote team.

• Willingness to work the designated shift and adapt to weekend hours if necessary.

• Must own a Windows 11 PC; Mac systems are not supported.

• Minimum of 16 GB RAM.

• Dual monitor setup.

• A webcam and wired USB headset with a microphone.

• i5 processor or better.

• Reliable and secure home internet connection with a minimum speed of 20 Mbps.

• Wired Ethernet connection; Wi-Fi-only connections, mobile hotspots, and other unreliable connections are unacceptable.

• Backup power solution required.

• Quiet and private workspace necessary.

• Familiarity with Microsoft Teams / Office 365.

• Strong written and verbal communication skills in English.

• Resume to be submitted in English.

• Bilingual proficiency in Spanish and English is preferred.

• Successful completion of a relevant background check may be required.

🏝️ Benefits

• Paid training provided.

• Weekly payments in arrears.

• Opportunity for remote work from Mexico.