EV Technical Support Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver first-level technical assistance for electric vehicle charging products and associated services.

• Support customers pre- and post-purchase through phone, live chat, and email channels.

• Diagnose underlying customer issues and guide them through troubleshooting procedures.

• Manage inquiries from initial contact until resolution or appropriate escalation.

• Provide updates on orders and clarify any changes or issues impacting those orders.

• Keep abreast of product features, support protocols, and customer service standards.

• Record customer interactions and highlight recurring problems.

• Offer valuable feedback to the relevant team.

• Work collaboratively with peers and leadership while efficiently handling multiple inquiries.

⛳️ Requirements

• Previous experience in technical support, technical customer service, or a similar customer-facing position.

• Knowledge of electric vehicles, EV charging equipment, automotive systems, or vehicle maintenance and repair.

• Exceptional verbal and written communication abilities.

• Patient, customer-oriented demeanor when conveying technical information.

• Strong problem-solving skills and critical thinking capabilities.

• Excellent organizational skills and meticulous attention to detail.

• Capacity to juggle multiple tasks while maintaining precise records.

• Basic proficiency with Microsoft Office applications and customer support software.

• Ability to work autonomously, adhere to established procedures, and collaborate with a remote team.

• Willingness to adhere to the scheduled shift and accommodate weekend work when necessary.

• Possess a Windows 11 PC with a minimum of 16 GB RAM, dual monitors, a webcam, a wired USB headset with a microphone, and an i5 processor or better.

• Reliable and secure home internet connection with a minimum speed of 20 Mbps.

• Wired Ethernet connection from the router to the computer; Wi-Fi-only connections and mobile hotspots are not acceptable.

• Backup power solution.

• Quiet and private workspace.

• Familiarity with Microsoft Teams / Office 365.

• Strong written and verbal communication skills in English.

• Resume must be submitted in English.

• Bilingual proficiency in Spanish and English is preferred.

• Successful completion of a relevant background check may be required.

🏝️ Benefits

• Paid training.

• Remote work opportunity from Mexico.

• Weekly pay in arrears.