EV Technical Support Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver first-level technical assistance for electric vehicle charging products and associated services.

• Support customers both pre- and post-purchase through phone, live chat, and email communications.

• Diagnose underlying issues and guide customers through the troubleshooting process.

• Take ownership of customer inquiries from initial contact until resolution or escalation.

• Provide updates on orders and clarify any changes or issues that may affect them.

• Keep up-to-date with product features, support protocols, and customer service standards.

• Record customer interactions and recognize recurring issues.

• Relay valuable customer feedback to the relevant teams.

• Work collaboratively with teammates and leadership while efficiently managing multiple inquiries.

⛳️ Requirements

• Prior experience in technical support, technical customer service, or a comparable customer-facing position.

• Familiarity with electric vehicles, EV charging systems, automotive technologies, or vehicle upkeep and repairs.

• Exceptional verbal and written communication abilities.

• Patient and customer-oriented approach to conveying technical information.

• Strong problem-solving and critical-thinking capabilities for effective troubleshooting.

• Excellent organizational skills and meticulous attention to detail.

• Capacity to handle multiple tasks while ensuring accurate record-keeping.

• Basic proficiency in Microsoft Office applications and customer support platforms.

• Ability to work independently, adhere to established procedures, and collaborate with a remote team.

• Willingness to adhere to the scheduled shift and accommodate weekend work, if necessary.

• Possession of a Windows 11 PC; Macs are not supported.

• Minimum of 16 GB RAM.

• Dual monitor setup.

• Webcam and wired USB headset with a microphone.

• i5 processor or higher.

• Reliable and secure home internet connection with a minimum speed of 20 Mbps.

• Wired Ethernet connection; Wi-Fi-only connections and mobile hotspots are not acceptable.

• Backup power solution.

• Quiet and private workspace.

• Familiarity with Microsoft Teams / Office 365.

• Strong written and verbal communication skills in English.

• Resume submitted in English is required.

• A background check may be necessary for shortlisted candidates.

• Bilingual proficiency in Spanish and English is preferred.

🏝️ Benefits

• Paid training.

• Opportunity for remote work from Mexico.

• Weekly payment in arrears.