EV Technical Support Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver first-level technical assistance for electric vehicle charging solutions and associated services.

• Support customers before and after their purchase via phone, live chat, and email.

• Examine customer issues, determine root causes, and guide them through troubleshooting.

• Manage inquiries from the initial contact to resolution or escalation.

• Communicate order updates and clarify changes or issues that may impact orders.

• Keep up-to-date with product features, support processes, and customer service standards.

• Record customer interactions and identify recurring problems.

• Provide valuable feedback to the relevant team.

• Collaborate with teammates and management while effectively handling multiple inquiries.

• Complete all phases of the hiring process, including resume assessment, questionnaires, video interviews, and background checks.

⛳️ Requirements

• Prior experience in technical support, technical customer service, or a comparable customer-facing position.

• Familiarity with electric vehicles, EV charging systems, automotive mechanics, or vehicle upkeep and repair.

• Strong verbal and written communication abilities.

• A patient, customer-oriented approach to conveying technical information in an accessible manner.

• Exceptional problem-solving and critical thinking skills for effective troubleshooting.

• Strong organizational capabilities and meticulous attention to detail.

• Capacity to juggle multiple tasks while keeping accurate records.

• Basic proficiency in Microsoft Office applications and customer support systems.

• Capability to work independently, adhere to established procedures, and collaborate with a remote team.

• Availability to work Monday–Friday, 11:00 AM–8:00 PM Eastern Time, with flexibility for weekend work if necessary.

• This role requires strong written and verbal English communication skills.

• A resume must be submitted in English.

• Own equipment and a suitable home workspace that meets specified technical standards.

• Windows 11 PC with a minimum of 16 GB RAM, dual monitors, a webcam, a wired USB headset with a microphone, and an i5 processor or better.

• Reliable and secure home internet connection with a minimum speed of 20 Mbps and wired Ethernet.

• Backup power solution.

• A quiet and private workspace.

• Familiarity with Microsoft Teams / Office 365.

• A background check may be required for shortlisted candidates.

• Bilingual proficiency in Spanish and English is preferred.

🏝️ Benefits

• Paid training.

• Remote work opportunity from Mexico.

• Weekly pay in arrears.