EV Technical Support Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide first-line technical assistance for electric vehicle charging products and associated services.

• Support customers pre- and post-purchase via phone, live chat, and email.

• Diagnose underlying problems and guide customers through troubleshooting processes.

• Manage customer inquiries from the initial contact to resolution or escalation.

• Communicate updates on orders and clarify any changes or issues impacting them.

• Keep up-to-date with product features, support protocols, and customer service standards.

• Record customer interactions and identify recurring issues.

• Relay valuable customer feedback to the relevant teams.

• Work collaboratively with colleagues and leadership while accurately and efficiently handling multiple inquiries.

⛳️ Requirements

• Prior experience in technical support, technical customer service, or a comparable customer-facing position.

• Familiarity with electric vehicles, EV charging equipment, automotive systems, or vehicle maintenance and repair.

• Proficient verbal and written communication skills.

• Patient, customer-centric approach to communicating technical information clearly.

• Strong problem-solving and analytical skills for effective troubleshooting.

• Excellent organizational abilities and attention to detail.

• Capability to handle multiple tasks while maintaining accurate documentation.

• Basic proficiency in Microsoft Office applications and customer support software.

• Ability to work independently, adhere to established procedures, and collaborate with a remote team.

• Availability to work Monday–Friday, from 11:00 AM to 8:00 PM Eastern Time, with the flexibility to accommodate weekend shifts if necessary.

• Possess necessary equipment and a suitable home working environment, which includes a Windows 11 PC with a minimum of 16 GB RAM, dual monitors, a webcam, a wired USB headset with a microphone, an i5 processor or above, a reliable secure internet connection of at least 20 Mbps, a wired Ethernet connection, a backup power solution, and a quiet private workspace.

• Familiarity with Microsoft Teams / Office 365.

• Strong written and verbal communication skills in English; resumes must be submitted in English.

• A background check may be required for shortlisted candidates.

• Bilingual proficiency in Spanish and English is preferred.

🏝️ Benefits

• Paid training.

• Remote work opportunity from Mexico.

• Paid weekly in arrears.