EU Freelancer – Inbound Customer Service

This is a fully remote position, open to applicants in Europe.

📋 Description

• Engage in various inbound customer service initiatives for clients.

• Address customer inquiries through both phone and written communication.

• Respond to customer questions and resolve any issues that arise.

• Provide a positive experience for customers.

• Act as the primary point of contact for customers.

• Collaborate closely with internal teams.

⛳️ Requirements

• Must reside in an EU country, excluding Germany.

• Must possess a registered business along with a VAT ID.

• Prior experience as a customer service representative or in a similar capacity is required.

• Proficiency in German at C1 or C2 level, both spoken and written.

• A friendly, solution-focused demeanor with strong verbal and written communication abilities.

• Basic familiarity with common tools and systems, including CRM and ticketing platforms.

• Must be officially registered as a freelancer and authorized to work within the EU.

• A dedicated workspace and reliable internet connection are essential.

🏝️ Benefits

• Enjoy flexible working arrangements from your location or home office.

• Benefit from flexible scheduling and autonomy over your work hours.

• Opportunity for long-term collaboration.

• Receive fair and transparent compensation that aligns with the scope of your engagement.

• Access support from a motivated network.