Especialista en Atención al Cliente – Front Desk

This is a fully remote position, open to applicants in Argentina, +1 more country.

📋 Description

• Answer phone calls, emails, and WhatsApp messages from current and potential clients.

• Coordinate, schedule, and confirm maintenance and repair appointments.

• Manage and organize the agenda, optimizing team availability.

• Communicate quotes and updates regarding service status.

• Notify clients when their vehicles are ready for delivery.

• Conduct post-sale follow-ups and satisfaction surveys.

• Handle initial client inquiries, questions, and complaints.

• Keep client and appointment information updated in the relevant systems.

⛳️ Requirements

• Advanced English (C1/C2), particularly at a conversational level; a mandatory requirement.

• Excellent oral and written communication skills in Spanish.

• Previous experience of at least 1 to 2 years in customer service, reception, call centers, or similar roles.

• Strong organizational and follow-up skills.

• Clear communication, empathy, and customer orientation.

• Ability to handle pressure or unsatisfied clients effectively.

• Basic knowledge of CRM tools, scheduling systems, and Excel or Google Sheets.

• Quick learner of new digital tools.

• Current residence in Argentina or Uruguay.

• Availability to work from Monday to Saturday.

• Schedule aligned with the Spain time zone.

🏝️ Benefits

• 40-hour workweek.

• Remote position.