ESM Practice Director

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Oversee the regional implementation and advancement of the Enterprise Service Management Practice strategy.

• Integrate the global practice strategy within the region, while ensuring excellence in consulting, delivery quality, and commercial performance.

• Create ESM solutions, reusable intellectual property, and AI-enabled capabilities.

• Lead and empower Principal Consultants and Product Owners.

• Represent the Practice to key clients, Atlassian, and partners.

• Take ownership of regional Practice performance, capabilities, skill development, and the ESM shadow P&L.

• Manage complex and strategic engagements while advising key clients.

• Collaborate with Delivery Management on capacity, skills, and enablement requirements.

• Establish team objectives, prioritize tasks, and support career advancement.

• Contribute to the recruitment, onboarding, and retention of Practice talent.

• Assist in strategic opportunities, solution design, statements of work, delivery models, pipeline reviews, and deal assurance.

• Promote the adoption of the ESM solution catalogue and reusable components.

• Manage the regional lifecycle and development of ESM solutions and AI-enabled capabilities.

• Serve as the design authority and promote repeatable solutions across Consulting, Sales, and Delivery.

• Collaborate with teams in Delivery, Sales, Marketing, People & Culture, Global Partner Management, and Solutions.

⛳️ Requirements

• Proven leader in Professional Services or Consulting.

• Demonstrated success in leading teams and managing complex engagements in a technology-driven environment.

• Strong leadership skills, commercial insight, and client-facing experience.

• Capability to translate strategy into scalable solutions and measurable results.

• In-depth knowledge of Enterprise Service Management.

• Proficiency in English.

• Experience with Atlassian and Jira Service Management is a significant advantage.

• Familiarity with the Atlassian ecosystem and its ESM offerings is highly regarded.

• Ability to thrive in an international setting.

• Willingness to undertake occasional international travel.

🏝️ Benefits

• Adequate time and budget for training and professional development.

• Flexible work environment.

• Support for maintaining a healthy work-life balance.

• Opportunities for career advancement.

• Possibilities for international travel.