Escrow Servicing Operations Specialist – PMI

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Execute escrow servicing tasks throughout the loan lifecycle, starting from loan acquisition to ongoing servicing and servicing transfers.

• Oversee service delivery, productivity, and quality benchmarks for mortgage insurance.

• Accurately and promptly process escrow-related documents and disbursements.

• Investigate exceptions and manage off-cycle requests.

• Conduct general account maintenance.

• Analyze and address internal customer inquiries by assessing relevant factors, resolving issues, and determining the potential impact on additional loans.

• Ensure adherence to relevant regulatory and legal standards, including investor guidelines and the Homeowner’s Protection Act.

• Process and oversee departmental reporting obligations and workflows, guaranteeing that reports and assigned tasks are completed accurately and punctually.

• Execute basic mathematical calculations related to escrow servicing.

• Maintain precise records of escrow disbursements.

⛳️ Requirements

• High School diploma or equivalent qualification.

• Over 1 year of experience in a mortgage setting, ideally in Mortgage Loan Servicing.

• Strong orientation towards customer service.

• Attention to detail is essential.

• Excellent written, presentation, and verbal communication abilities.

• Effective problem-solving skills.

• Organized and systematic approach to work.

• Proficiency in MS Office, including Microsoft Word, Excel, and Outlook.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) plan.

• Paid time off/sick leave.

• Employee stock purchase program.

• An inclusive, people-first workplace culture.

• Commitment to equal opportunity employment.