This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Execute escrow servicing tasks throughout the loan lifecycle, from acquisition to ongoing management and transfers.

• Oversee service delivery, productivity, and quality standards for flood insurance, which includes flood zone determinations, policy renewals, and assessing coverage adequacy.

• Accurately and promptly process escrow-related documents and disbursements.

• Investigate exceptions and handle off-cycle requests.

• Conduct general account maintenance.

• Research and address internal customer inquiries by assessing relevant factors, resolving issues, and determining potential impacts on additional loans.

• Ensure adherence to applicable regulatory and legal standards, including investor guidelines, the Flood Disaster Protection Act, and National Flood Insurance Program regulations.

• Manage and monitor departmental reporting obligations and workflows, guaranteeing that reports and assigned tasks are completed accurately and punctually.

• Execute basic mathematical calculations related to escrow servicing.

• Keep precise records of escrow disbursements.

⛳️ Requirements

• Bachelor’s Degree is preferred.

• At least 1 year of experience in a mortgage environment, ideally in Mortgage Loan Servicing.

• Excellent written, presentation, and verbal communication abilities.

• Strong problem-solving capabilities.

• Highly organized.

• Proficient in MS Office, including Microsoft Word, Excel, and Outlook.

• Familiarity with mortgage servicing standards, including RESPA, CFPB regulations, the Flood Disaster Protection Act, NFIP, and flood insurance carrier requirements.