Escrow Administrator, English & Mandarin

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to client inquiries via phone and email in both English and Mandarin.

• Offer comprehensive client support and facilitate connections between clients and the appropriate team members.

• Initiate new escrow accounts and cases, ensuring all information is precise and complete.

• Verify incoming deposits.

• Generate reports, letters, invoices, and various documents.

• Assist in managing the shared inbox and organizing requests effectively.

• Work collaboratively with Escrow Account Leads, Specialists, and team members to ensure seamless transitions and timely follow-ups.

• Recognize missing information, potential errors, and issues that necessitate escalation.

⛳️ Requirements

• Proficient in both spoken and written English and Mandarin.

• Capable of explaining processes over the phone and crafting clear, professional emails in both languages.

• Highly organized, precise, and detail-oriented.

• Patient, approachable, and skilled at simplifying complex information.

• Able to manage multiple requests in a fast-paced environment.

• Demonstrates ownership, follow-through, and a readiness to escalate issues as needed.

• Comfortable with technology and quick to learn new tools and processes.

• Previous experience in customer service, financial services, or administrative operations is advantageous.

• Familiarity with escrow, surrogacy, or fertility services is a plus but not mandatory.

• Must possess legal authorization to work in the country of residence.

🏝️ Benefits

• Fully remote work opportunity.

• Comprehensive medical, dental, and vision coverage.

• Life insurance and a 401(k) plan.

• Unlimited paid time off.

• Benefits may differ based on your country of residence and employment arrangement.