Epic Orders Application Analyst

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Provide comprehensive support for information technology applications through effective planning, design, implementation, maintenance, optimization, and ongoing assistance.

• Deliver technical support, configuration, and maintenance for healthcare applications throughout their entire lifecycle.

• Analyze and troubleshoot stakeholder issues to establish effective resolutions.

• Collect, validate, and convert technology requirements into design and development specifications while managing product expectations.

• Configure, test, install, implement, monitor, and sustain systems, applications, workflows, processes, and hardware.

• Document and propose workflow modifications and technical/functional designs that align with business needs.

• Collaborate with external vendors for third-party application integration, implementation, support, and troubleshooting efforts.

• Address issues, incidents, and problems in accordance with service levels and departmental standards.

• Act as project manager, fulfilling project management roles for small to mid-sized projects involving multiple teams.

• Engage with colleagues, internal and external stakeholders, and vendors.

• Adhere to documentation and change management protocols.

• Contribute to the creation of training and knowledge-based materials.

• Configure and integrate electronic and mechanical hardware with software solutions.

• Develop and comprehend business reporting requirements for end users.

• Participate in on-call and command center responsibilities as needed.

• Assist in the development and maintenance of testing plans and scripts.

• Attend team, project, and departmental meetings.

• Collaborate with project requestors to deliver minimum viable products in ServiceHub.

• Request project and enhancement resources through the ServiceHub Resource Plan process.

• Maintain necessary certifications, including Epic certifications.

⛳️ Requirements

• EpicCare Inpatient Procedure Orders Certification.

• Experience in supporting Epic EHR.

• A Bachelor's degree in information technology, healthcare, business, or a related field is preferred.

• Additional relevant experience may compensate for lack of education upon Supervisory and HR approval.

• Preferably experience in Epic Procedural Orders build.

• Familiarity with SmartSets, OrderSets, and Panels.

• Understanding of inpatient provider workflows.

• Knowledge of preference lists.

• Proficiency in Order Composer Configuration.

• Understanding of Workflow Engine Rule, OTx, and Second Sign Rule.

• Knowledge of interfacing.

• Proficiency in Microsoft Office Suite, including Excel with pivot tables, Visio, Project, PowerPoint, and Word.

• Extensive knowledge and experience in business and application domains.

• Understanding of system analysis and operating systems.

• Ability to assess requirements and determine optimal approaches through documentation.

• Skills in problem identification and data collection.

• Capacity to read and interpret industry publications, professional journals, technical procedures, and government regulations.

• Competence in writing correspondence and processing documents.

• Ability to operate computers and various IT equipment.

• Capability to read from computer monitors and documents.

• Ability to remain seated or standing for extended periods.

• Availability Monday–Friday, 8 AM–5 PM, with on-call rotation for evenings and weekends.

• Some quarterly travel may be required.

🏝️ Benefits

• A generous benefits package that supports healthy, happy, secure, connected, and engaged living.

• Options for remote work.

• Use of company equipment for remote work purposes.