Epic Applications Analyst – Orders

This is a fully remote position, open to applicants in Alabama, +44 more locations.

📋 Description

• Deliver system-level support for designated Epic applications, encompassing installation, configuration, maintenance, troubleshooting, and continuous optimization.

• Assist with application builds, upgrades, implementations, testing, and validation processes.

• Examine application issues, determine root causes, and execute sustainable solutions.

• Collect and translate business, clinical, and/or financial requirements into technical solutions.

• Collaborate with clinical, operational, financial, IT, and application teams.

• Offer technical guidance, education, and troubleshooting assistance to end users.

• Lead and engage in project planning, set goals and milestones, develop work plans, and coordinate tasks.

• Communicate project status, risks, issues, and changes while escalating complex matters when necessary.

• Identify opportunities for enhancing application functionality, processes, and team efficiency.

• Participate in an on-call rotation as required.

• Operate under the supervision of the Application Manager.

• Foster customer service and engage with departments to educate and train users on applications.

⛳️ Requirements

• Active Epic certification in the assigned application/module (Orders).

• At least 3 years of experience in technology and/or healthcare or a related field.

• Exceptional verbal and written communication skills.

• Ability to thrive in a team environment and contribute to team objectives.

• Capacity to manage multiple tasks and complete assignments independently with minimal supervision while maintaining attention to detail.

• Ability to provide guidance to fellow team members.

• Competence in analyzing and troubleshooting issues and proposing solutions.

• In-depth understanding of application support.

• Capability to gather, translate, and convey business or clinical requirements into technical solutions for application deployment.

• Bachelor’s degree in healthcare information technology or a related discipline preferred; equivalent relevant experience may be considered in place of a degree.

• Ability to perform sedentary work, which includes sitting for extended durations and occasionally exerting up to 10 pounds of force.

• Willingness to work during core operational and collaboration hours aligned with the Eastern Time Zone (ET).

• Preferred: Active Epic certification in the assigned application/module (Epic Orders Transmittal and Bugsy).

🏝️ Benefits

• Remote work arrangement.

• Opportunities to broaden skillset and mentor others.

• Professional growth opportunities.

• Up to 25% travel, including travel for go-live implementations.