IT Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with stakeholders to enhance and manage platform solutions.

• Work alongside end users to pinpoint inefficiencies within enterprise applications and processes.

• Partner with IT teams to implement enhancements, conduct system administration, troubleshoot issues, and make configuration changes.

• Maintain documentation of process modifications for future use.

• Deliver exceptional customer service to students and end users.

• Evaluate complex client needs across various business operating models, solution support, product features, and operational readiness.

• Review new IT software projects and initiatives, offering technical guidance.

• Investigate and resolve issues related to application functionality.

• Provide second-level support and troubleshooting for key business applications.

• Identify necessary application modifications to adapt to evolving user needs.

• Recognize opportunities to enhance business efficiency through both manual and automated process systems.

• Develop comprehensive business cases outlining costs, services, and benefits for proposed projects.

• Serve as project lead for the development of solutions and the final implementation of products/services.

• Act as a liaison among business clients, technical teams, development staff, and business intelligence personnel throughout the project lifecycle.

⛳️ Requirements

• Bachelor’s degree in a relevant field.

• Two to three years of experience in SIS and/or CRM support.

• Three to five years of experience in systems support or business analysis.

• Background in the education industry is advantageous.

• Strong analytical and technical abilities.

• Experience with SIS systems, with CampusNexus being preferred.

• Familiarity with CRM systems, with Salesforce as a plus.

• Knowledge of Document Imaging systems, such as Perceptive Content, is beneficial.

• Familiarity with the Microsoft Office 365 platform is a plus.

• Understanding of Workday is an advantage.

• Solid grasp of technical support processes and troubleshooting methods.

• Strong background in customer relations.

• Preferred experience with SQL/SSMS.

• Ability to effectively perform each essential duty.

• Strong analytical and problem-solving skills, along with technical knowledge.

🏝️ Benefits

• Generous paid time off.

• Comprehensive medical and dental insurance coverage.

• Life and disability insurance.

• Retirement plan with employer contributions.

• Multiple flexible spending accounts.

• Tuition reimbursement.

• Additional compensation factors may influence total compensation.