Epic Applications Analyst – ClinDoc, Case Management

This is a fully remote position, open to applicants in Alabama, +44 more locations.

📋 Description

• Deliver comprehensive system-level support for designated Epic applications, which encompasses installation, configuration, maintenance, troubleshooting, and ongoing optimization.

• Assist with application builds, upgrades, implementations, testing, and validation processes.

• Analyze application issues, determine root causes, and implement effective long-term solutions.

• Collect and convert business, clinical, and financial requirements into technical solutions.

• Collaborate with clinical, operational, financial, IT, and application teams.

• Offer technical guidance, education, and troubleshooting assistance to end users.

• Lead and engage in project planning, set goals and milestones, create work plans, and coordinate tasks.

• Report on project status, risks, issues, and changes; escalate complex matters as necessary.

• Recognize opportunities to enhance application functionality, processes, and overall team effectiveness.

• Participate in an on-call rotation as required.

⛳️ Requirements

• Bachelor’s degree in healthcare information technology or a related field is preferred; equivalent relevant experience may be accepted in lieu of a degree.

• Active Epic certification in the assigned application/module (Epic ClinDoc & Epic Case Management) is mandatory.

• A minimum of 3 years of experience in technology, healthcare, or a related field.

• Practical experience in supporting, configuring, building, or maintaining relevant applications.

• Familiarity with Epic application build and configuration.

• Proficient in troubleshooting technical issues and collaborating with cross-functional teams.

• Ability to contribute to the successful delivery of projects.

• Capability for sedentary work, which includes sitting for extended periods and occasionally exerting up to 10 pounds of force.

• Willingness to travel up to 25%, including for go-live implementations.

• Availability to work during core operational and collaboration hours aligned with Eastern Time (ET).

🏝️ Benefits

• Engaging, mission-driven work that supports health systems and patients.

• Freedom and ownership over projects.

• Opportunities to enhance skill sets and mentor colleagues.

• Flexible remote work arrangements.

• Professional growth and continuous development opportunities.